RVR-MAIL-206

Issue summary

• The error code RVR-MAIL-206 with the message FAILED_TO_DECOMPRESS_FILE occurs when the Data Integration mail data connector cannot decompress a file processed. This is typically a result of an issue with the format, integrity, or compatibility of the file. The error may also arise due to corrupted or unsupported file formats in attachments being extracted for processing.

Action steps

To resolve the error, follow these steps:

1. Check File Format and Structure: Ensure that the file you are accessing is in the correct format and not corrupted. If the file is compressed, verify that it uses a supported compression method (for example, ZIP, GZIP). Confirm that the attachments being extracted are in a supported format as per Data Integration documentation.
2. Verify File Integrity: Ensure that files received through email are not corrupted. You can do this by manually downloading the attachments and attempting to open them using relevant software to confirm they are not damaged.
3. Adjust Decompression Settings: Check if there are any specific decompression settings in the Data Integration configuration that need changes, particularly if dealing with a batch of emails that include large or varied types of compressed files.
4. Verify Permissions: Make sure that Data Integration has the required permissions to access and manipulate the file, including read and write permissions on the directory where the file is located.
5. Email Connection Configuration: Verify that the email connection settings in Data Integration are correctly configured as per the documentation guidelines, including email server details, credentials, and any settings that relate to handling attachments.
6. Re-upload the File: If the file may be corrupted, re-upload it to the server and retry the operation to verify if the error persists.
7. Test Different Files: As a diagnostic step, test the pipeline with different compressed attachments to ensure the issue is not isolated to a specific file or format.
8. Log Examination: Check the logs for any additional error messages that might provide more insight into the issue.

External references

• For more information on configuring email connections and troubleshooting mail-related errors in Data Integration, visit the official Data Integration documentation: Data Integration Docs - Email Integration.
• For further details on configuring email connections and troubleshooting, refer to the Data Integration Documentation on Email Connections.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.