Skip to main content
Feedback

RVR-VM-100

  1. Issue Summary

    • The error code "RVR-VM-100" relates to a connection issue with the Verta Media connector in Data Integration. This error generally indicates a failure in establishing the connection to the specified data source. The issue could stem from incorrect credentials, network issues, or configuration errors in the connection setup.

  2. Action Steps:

    • Verify Credentials: Ensure that the credentials used for connecting to the Verta Media data source are correct. Double-check the username, password, and any tokens or API keys required for authentication.
    • Check Network Connectivity: Make sure that there are no network connectivity issues between Data Integration and the Verta Media source. Ensure that firewalls or network policies are not blocking the connection.
    • Review Connection Configuration: Go through the connection setup in Data Integration to confirm that all configurations such as endpoints, URLs, and ports are correctly set.
    • Consult Specific Connector Documentation: If using specific configurations or APIs provided by Verta Media, ensure that their documentation is followed precisely.
    • Test the Connection: Use any connection testing feature available in Data Integration to determine whether the connection can be successfully established.
    • Check for IP Whitelisting: Ensure that if the Verta Media service requires IP whitelisting, the Data Integration IP addresses have been correctly whitelisted for access to the service.

  3. External References:

    • For issues relating to specific data source connections in Data Integration: Data Integration Data Sources
    • If the issue persists or additional assistance is required, please open a ticket with Data Integration support for further diagnosis and resolution.