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RVR-VM-100

Issue summary

The error code RVR-VM-100 indicates a connection issue with the Verta Media connector in Data Integration. This error typically results from incorrect credentials, network issues, or configuration errors in the connection setup that prevent Data Integration from establishing a connection to the Verta Media data source.

Action steps

To resolve this issue, follow these steps:

  1. Verify Credentials: Ensure that the API credentials and connection parameters for Verta Media are correctly entered in Data Integration. Double-check the API key, secret, username, password, and any other tokens or required connection parameters.
  2. Check Network Connectivity: Ensure there are no network connectivity issues between Data Integration and the Verta Media source. Confirm that firewalls or network policies are not blocking the connection.
  3. Check for IP Address Allowlisting: If the Verta Media service requires IP address allowlisting, confirm that the Data Integration IP addresses have been correctly allowlisted for access to the service.
  4. Review Connection Configuration: Go through the connection setup in Data Integration to confirm that all configurations such as endpoints, URLs, and ports are correctly set.
  5. Review Connector Requirements: If using specific configurations or APIs provided by Verta Media, ensure you follow their requirements precisely to ensure compatibility with Data Integration integration methods.
  6. Test the Connection: Use the Test Connection feature in Data Integration by navigating to the connection settings for Verta Media. This will help confirm whether the error relates to incorrect credentials or network settings.
  7. Set Up from Scratch: If the problem persists after checking the above steps, try setting up the connection from scratch to rule out any configuration issues.

External references

  • For issues relating to specific data source connections in Data Integration: Data Integration Data Sources
  • Consultation with the Verta Media help might offer specific insights or requirements about API connections and necessary configuration steps.
note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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