RVR-CER-300

Issue summary

The error code RVR-CER-300 encountered with the Cellexpert data connector indicates a response error. Such errors suggest issues with the data being returned or interpreted from the data connector. This is due to incorrect configurations, network issues, or unexpected data formats returned from the source.

Action steps

To resolve the error, follow these steps:

1. Verify Connectivity: Ensure that there are no network issues preventing communication with the Cellexpert API or service.
2. Check Configuration: Confirm that the API endpoint and credentials configured in Data Integration for the Cellexpert connector are correct.
3. Inspect API Response: Use a tool like Postman to directly test the Cellexpert API endpoints with the same parameters used in Data Integration to check if the API is returning any errors or unexpected results.
4. Review Logs: Check the Data Integration logs for any additional error messages that might give more insight into what part of the response process is failing.
5. Update Timeout Settings: If the API response might take longer than what Data Integration expects, consider increasing the timeout settings.
6. Refer to help: Check the Cellexpert API help for any recent changes or updates that might affect Data Integration ability to parse the data.

External references

For further details on configuring and troubleshooting Cellexpert with Data Integration, refer to the Data Integration Cellxpert connection.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.