RVR-GNS-105

Issue summary

• The error MISSING_IDS_FOR_REQUEST Error Code: RVR-GNS-105 encountered in the Data Integration platform, specifically with the Genesys data connector, implies that required identifiers for a request are missing. This issue generally arises when necessary parameters or IDs expected by the Genesys API are not provided or improperly configured in the call.

Action steps

To resolve the error, follow these steps:

• Verify the configuration: Ensure that all required IDs (such as user IDs, organization IDs, or other specific identifiers needed for the Genesys API request) are correctly specified in your Data Integration configuration.
• Check API documentation: Review the requirements for API calls with Genesys to confirm that all mandatory parameters appear in the request.
• Inspect your Data Flow setup: If you have a Data Flow that calls the Genesys API, make sure that all variables and inputs related to IDs are correctly defined and not left empty.
• Validate data mapping: Verify the mappings and the data the system passes, ensuring there are no missing or misconfigured fields.

External references

• Data Integration Genesys Connector Documentation
• Genesys API Documentation

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.