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RVR-SNP-400

Issue summary

  • The error code RVR-SNP-400 with the description BAD_REQUEST associated with the snapchat_ads data connector indicates a problem with the request sent to the Snapchat API. This error typically means that the request has incorrect formatting or contains invalid parameters. This could be due to incorrect field names, unsupported parameter combinations, or invalid data types in transit to the API.

  • Additional context about rate limits: The Snapchat Marketing API has rate limits that operate at the app and token levels. The app can handle an average of 20 requests per second, while individual access tokens have limits to an average of 10 requests per second【4:14†Data Integration Documentation 202408 (2).pdf】.

Action steps

To resolve the error, follow these steps:

  • Check API Request Parameters: Ensure that all required parameters are present and formatted correctly. Verify against the Snapchat API documentation to confirm that the request parameters, such as field names and data types, match expected values.
  • Validate Credentials and Access Tokens: Make sure that your API credentials (like tokens) are valid and have the necessary permissions to execute the requests. Check the validity and scope of the access tokens in use in the API requests.
  • Review Request Data: Inspect the data you send in the API request for adherence to the expected structure and values as defined by the Snapchat API. Adjust any incorrect data points.
  • Monitor API Usage: Check whether the error might relate to API rate limiting. If your application exceeds the allowed number of requests per second, consider implementing a back-off strategy or adjusting the request rate.
  • Check Latest Documentation: Ensure you are consulting the latest version of the Snapchat API documentation to verify if there were any recent updates or changes that could affect the current setup.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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