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RVR-MAIL-207

  1. Issue Summary

    • You are encountering the error FAILED_TO_ENCODE_FILE with the error code RVR-MAIL-207 while using the Mail data connector in Data Integration. This error suggests a failure in encoding email file attachments, likely due to issues with file format compatibility or handling during the data extraction process.

  2. Action Steps:

    • Check File Format: Verify that the email attachment is in a supported format. Unsupported formats may cause encoding issues. Ensure that the attachment is in a standard format like PDF, CSV, or DOCX.
    • Encoding Settings: If possible, check the encoding settings within the Data Integration email connector or the email service configuration to ensure they match standard encoding like UTF-8.
    • Data Integration Logs: Review the Data Integration logs for any additional error messages that could indicate specific reasons for the encoding failure.
    • File Size Restrictions: Ensure that the size of the email attachment does not exceed any set limits by the email server or the Data Integration platform.
    • Reconnect to Data Source: Sometimes, reconnection resets any misconfigurations. Disconnect and then reconnect the email data source. Browser and OS Updates: Ensure your browser and operating system are up-to-date as outdated versions might have compatibility issues with the Data Integration platform.

  3. External References:

If the issue persists or you need further assistance, please open a ticket with Data Integration support.