RVR-MAIL-100

Issue summary

• You have encountered a "Data Integration Email User Error" with the Error Code: RVR-MAIL-100 while working with the Mail data connector on the Data Integration platform. This error typically occurs due to a configuration or authentication problem, potentially involving incorrect credentials or a connectivity issue with the email account settings.

Action steps

To resolve the error, follow these steps:

1. Reconnect the Account:

   • According to Data Integration documentation, if there is a configuration change made by your administrator or if there is a connectivity issue, you need to reconnect your account. Simply update the connection settings and authenticate again.

2. Verify Credentials:

   • Ensure that the credentials (email address and password) are correct.
   • If you are using OAuth2 for Gmail or Outlook, make sure you have followed the correct authentication procedures, including allowing any required permissions and ensuring your browser allows pop-ups.

3. Check Connection Settings:

   • For Gmail, ensure you configure OAuth App correctly with the appropriate client ID and that third-party app access Data Integration allows in the Admin Console.
   • For Outlook, verify that you are using the correct OAuth2 credentials.

4. Perform Test Connection:

   • Use the Test Connection function in Data Integration to verify if the connection is successful. If the test fails, reconsider step 2 about credentials or OAuth setup .

5. Update Email Configuration if Necessary:

   • Depending on the email provider's latest protocols, verify if the IMAP server settings are correct and ensure any security changes (like disabling less secure apps) apply as per the service provider's guidelines.

External references

• For detailed steps on configuring Data Integration connections, you can review:
  • Data Integration Official Documentation on Email Connection Setup
  • Gmail OAuth2 Setup Documentation
  • Outlook OAuth2 Setup Documentation from Microsoft

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.