RVR-ADB-100

Issue summary

The error code RVR-ADB-100 indicates a failure while testing the connection for the Adobe Analytics data connector on the Data Integration platform. This issue likely results from missing or incorrect authentication credentials or configuration settings that do not allow the connection to succeed. For Adobe Analytics connections, failures often stem from incorrect settings or missing credentials required for OAuth 2.0 or JWT (JSON Web Token) authentication methods.

Action steps

To resolve the error, follow these steps:

1. Verify Credentials:
   • Ensure that all necessary credentials like Company ID, Client ID (API Key), and Client Secret are correctly entered for the authentication type selected (OAuth 2.0 or JWT).
   • Double-check the integration settings in the Adobe Developer Console. Ensure to enable the Adobe Analytics API for the project and that all credentials are correctly set up.
2. Check Authentication Type:
   • If using OAuth 2.0, re-check the Company ID, Client ID, and Client Secret.
   • If using JWT, confirm the Organization ID, Technical Account ID, Company ID, Client ID, Client Secret, and the Private Key file are correctly uploaded.
3. Test Connection: After verifying credentials and settings, try to test the connection again. Ensure there are no network issues or firewalls blocking communication between Data Integration and Adobe Analytics.
4. Review Data Integration Topics for Adobe Analytics: Refer to Data Integration’s Adobe Analytics connection Installation Guide for detailed setup instructions.

External references

• Refer to the Adobe Developer Console for managing API credentials.
• Refer to Adobe Analytics API for insights on API configuration and usage.

note

If the issue persists or you need help, open a support case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.