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RVR-PTRST-400

Issue summary

  • The error "Auth token is missing. Error Code: RVR-PTRST-400" indicates that the Pinterest connection in Data Integration lacks the necessary authentication token needed to access the Pinterest API. This token is essential for authorizing API requests to Pinterest. With the introduction of Pinterest API V5, all previous authentication tokens from API V4 became invalid as of June 28, 2023, making re-authentication mandatory for all users.

Action steps

To resolve the error, follow these steps:

  1. Re-authenticate the Pinterest Connection:
    1. Navigate to the Data Integration console and locate your Pinterest connection.
    2. Click Edit on the Pinterest connection and proceed to reconnect using the new authorization flow provided by Pinterest API V5.
    3. Start the authentication process, which may involve clicking a Connect with Pinterest button.
    4. Ensure that your browser allows pop-ups from Data Integration to complete the authentication successfully, as popup blockers may prevent the authentication window from appearing.
    5. Log in with your Pinterest credentials when prompted.
    6. Save the updated connection in Data Integration and test the connection to ensure it is working correctly.
  2. Ensure Proper Token Setup:
    1. Make sure that the correct client ID and client secret are configured in the connection settings, as these are necessary for generating a new auth token.
    2. Review any documentation specific to the Pinterest API V5 for additional authentication details that might be necessary.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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