RVR-STP-001

1. Issue Summary

   • You are encountering a general error from the Stripe API with the error code RVR-STP-001 when using Data Integration Stripe data connector. This error indicates an issue while attempting to interact with Stripe's services through Data Integration. The initial diagnosis points to potential issues with the API request or response from Stripe.

2. Action Steps:

   • Check API Credentials: Verify if the API keys and credentials used for connecting to Stripe via Data Integration are correct. Incorrect credentials can lead to API errors.
   • Review API Call Limits: Ensure that you have not surpassed Stripe's rate limits for API calls. Frequent requests could cause errors if rate limits are exceeded.
   • Verify Network Connectivity: Ensure that there are no network connectivity issues that could be affecting the connection between Data Integration and Stripe.
   • Check Error Details: Log the complete error response returned from Stripe's API to get more details. This might provide additional insights into the specific issue.
   • Test Connection Separately: Using a tool like Postman or curl, test the API endpoint independently with the same parameters to determine if the issue lies within Stripe itself or within the Data Integration setup.
   • Documentation Reference: Ensure that the connection is set up according to Data Integration Stripe connection documentation. Visit the Data Integration documentation for guidance on setting up your Stripe connector: Data Integration Stripe Documentation.

3. External References:

   • Stripe API Documentation: For details on handling Stripe API responses and understanding the error codes.
   • Data Integration Support and Connection Resources: For additional help with connecting Data Integration to Stripe or further troubleshooting steps.

If the issue persists or you need further assistance, please open a ticket with Data Integration support.