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RVR-ANA-002

Issue summary

The error code RVR-ANA-002 indicates a failure within the Data Integration platform when handling a request related to the Anaplan data connector. This error suggests an issue with processing the request through the Anaplan connector.

Possible causes include:

  • Incorrect configuration of connector settings.
  • Network connectivity issues between Data Integration and Anaplan.
  • Invalid or expired parameters within the request.

Action steps

To resolve this issue, follow these steps:

  1. Verify connection credentials: Confirm all the credentials for the Anaplan connector, such as the Username, Password, Workspace ID, and Model ID, are correctly configured in Data Integration. Verify these values in Anaplan to ensure they are up to date.
  2. Validate connectivity and network access: Confirm that the IP addresses required for connection to Anaplan are allowed in the IP address list. This ensures that Data Integration can access Anaplan's API without any connectivity issues.
  3. Check for permissions: Confirm that the credentials have the necessary permissions to perform actions in Anaplan, such as data imports or exports.
  4. Test with a simple request: Run a simple test request to Anaplan through Data Integration to determine if the issue is specific to complex operations or a fundamental problem with connecting to Anaplan.
  5. Review Logs in Data Integration: Check the logs in Data Integration to gather more information about the failure, such as any specific messages or patterns leading up to the handle_request failure. This may provide clues on what aspect of the request is failing.
  6. Review Anaplan logs: Check the Anaplan logs to verify if requests are reaching the Anaplan server or to identify errors logged on Anaplan's side that may not appear in Data Integration.

External references

For additional configuration settings or potential troubleshooting steps, refer to Data Integration and Anaplan topic.

note

If the issue persists or you need further assistance, open a ticket with Data Integration support.