Skip to main content
Feedback

RVR-MAIL-205

Issue summary

  • The error "FAILED_TO_PARSE_FILE Error Code: RVR-MAIL-205" indicates a failure in parsing a file within the Mail data connector in Data Integration. This error generally suggests a problem with the file structure or format being processed. Common causes include unexpected file format, file encoding issues, corrupted data, or an unsupported file type.

Action steps

To resolve the error, follow these steps:

  1. Verify the file format in use. Ensure that the Data Integration platform supports the file format and that it matches the expected structure for your specific use case.
  2. Check if the file contains non-UTF-8 encoded characters. Ensure the file is UTF-8 encoded or replace invalid characters with a suitable placeholder to avoid parsing issues.
  3. Check for data corruption within the file. Open the file in a text editor to ensure there are no unexpected characters or formatting issues that could impact parsing. If the file contains special characters or unusual formatting, it may cause parsing errors.
  4. Test by simplifying the file content: Remove any complex elements, such as large attachments or embedded images, and try parsing the file again.
  5. Look into any recent changes in the configuration settings of your Mail data connector on Data Integration, as configuration issues can also lead to parsing errors. Review any recent changes in file generation or transmission processes that may have affected its format or contents.
  6. Ensure that the source system providing the file is functioning correctly, with no errors during file generation or transmission to Data Integration.
  7. Consider logging detailed error outputs if available to pinpoint the issue more precisely.

External references

  • Refer to Data Integration official documentation for your specific Mail data connector to confirm supported file types and formats: Data Integration Documentation - Email Data Connector
  • If applicable, consult the documentation of the email service provider to ensure any integration settings are correctly configured.
note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

On this Page