RVR-SVG-002

Issue summary

The error code RVR-SVG-002 with the description Response message from SurveyGizmo cannot parse indicates that the response from SurveyGizmo (now known as Alchemer) is not correctly interpreted by the Data Integration platform. This error typically occurs due to an unexpected format or malformed data in the API response, which may result from changes in the API response format or data quality issues.

Action steps

To resolve this issue, follow these steps:

1. Verify API Configuration: Ensure that the SurveyGizmo/Alchemer API is correctly configured in Data Integration. Check whether there have been any recent changes to their API that might affect the response format.
2. Inspect API Response: Use a tool like Postman to make a direct API call to SurveyGizmo and inspect the raw API response to ensure that it returns valid JSON or the expected data structure.
3. Check Data Quality: Verify that there are no special characters or malformed entries in the data that SurveyGizmo is returning, as data issues can lead to parsing errors.
4. Update Parsing Logic: If you control part of the processing logic, consider implementing or updating error handling to manage unexpected data formats.
5. Contact Alchemer Support: If you suspect the issue is due to a change or an error on SurveyGizmo's end, reach out to their support team for clarification.

External references

• Data Integration SurveyGizmo Connector - Please ensure to verify the connection setup as per Data Integration’s official guidelines.
• SurveyGizmo/Alchemer API Reference - To check for updates or changes in API response formats.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.