RVR-DCB-500

Issue summary

The error code RVR-DCB-500 for the Docebo data connector indicates that the report generation process takes long time to complete. This problem may stem from factors such as large data volume, complex queries, or limitations within the Docebo connector or the Data Integration platform.

Action steps

To resolve the issue, follow these steps:

1. Optimize Data Retrieval:

   • Reduce the data range queried. Narrowing down the date range or filtering the dataset can improve performance.
   • Assess the complexity of the query or report. Simplify or break down complex operations if possible.
   • Ensure you are not exceeding any API rate limits or thresholds that the Docebo API might have.

2. Manage Data Chunks:

   • Use interval chunks or batch processing if applicable with your data source to handle data in smaller batches. This approach can help distribute processing and mitigate timeouts.

3. Check System Resources:

   • Ensure that there are adequate system resources and that the network bandwidth is sufficient for running large reports. Lack of resources can often result in extended processing times.

4. Review Logs and Errors:

   • Check any logs or error messages for more specific information that indicates the exact cause of the delay or failure.

5. Adjust Scheduling:

   • Schedule the report to run at off-peak times when system resources are more available.

External references

For more details and specific actions on Docebo data integration with Data Integration, refer to Data Integration Docebo Connection.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.