RVR-MAIL-203

Issue summary

• Error Code: RVR-MAIL-203 indicates a "Data Integration Email User Error" within the context of using the mail data connector. This error is commonly related to configuration changes or authentication issues with the connected email account. A preliminary diagnosis would focus on checking the email connection settings or any recent changes in email account permissions or settings by your email service provider.

Action steps

To resolve the error, follow these steps:

• Reconnect the Email Account: Attempt to reconnect the email account to Data Integration. This can sometimes resolve issues if the configuration has changed due to policy changes by the email service provider.
• Verify Connection Details: Ensure that the email address, password, IMAP server settings, and the credentials used are correct.
• Test the Connection: Use the Test Connection function to verify if the connection is active and working properly. If there are any issues, adjust the settings as necessary.
• Review the Credentials: Check if there have been any policy changes by your email service provider (e.g., changes in support for third-party app accesses like OAuth policies).
• Investigate Service Provider Changes: Ensure there have been no recent changes by your email provider (like Gmail or Outlook) that could affect third-party connections.

External references

• To understand how to set up and troubleshoot email connections in Data Integration, refer to the Data Integration documentation on setting up email connections: Data Integration Email Connection.
• Google Workspace security settings for OAuth2 might be relevant if using a Google account: Google Help on Third Party App Access.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.