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RVR-MAIL-201

  1. Issue Summary

    • The error code RVR-MAIL-201 refers to a "Data Integration Email User Error". This error typically indicates an issue with connecting or configuring an email-based data connector within the Data Integration platform. The error may be related to authentication issues, configuration changes, or improper setup of your email connection.
    • Possible causes might include changes in authentication methods, such as moving to OAuth2, or issues with the credentials or the email server settings.

  2. Action Steps:

    • Re-Authenticate: Try reconnecting to your email account. This can often resolve issues caused by a token that has expired or a configuration that needs to be reestablished:
      • Go to the Data Integration connection settings for your email and click 'Edit'.
      • Choose the appropriate authentication method (e.g., OAuth2 for Gmail or Outlook).
      • Follow the steps to sign in and authorize Data Integration access.
    • Verify Credentials: Make sure that your credentials (email, password, and any server settings like IMAP server details) are up to date and correctly entered.
    • Use Test Connection: After updating credentials or re-authenticating, use the 'Test Connection' feature to ensure everything is configured correctly.
    • Check Administrator Settings: If you are using a corporate or organizational email, check with your administrator to ensure no new policies or configurations are blocking access.

  3. External References:

    • For more detailed instructions, refer to the Data Integration Email Connector documentation to ensure you're following the correct setup procedures.
    • If using Gmail or Outlook with OAuth2, verify that third-party app permissions are correctly configured following the guidelines provided for OAuth2 connections.

If the issue persists or you need further assistance, please open a ticket with Data Integration support.