RVR-MAIL-201

Issue summary

• The error code RVR-MAIL-201 refers to a "Data Integration Email User Error". This error typically indicates an issue with connecting or configuring an email-based data connector within the Data Integration platform. The error may relate to authentication issues, configuration changes, or improper setup of your email connection.
• Possible causes might include changes in authentication methods, such as moving to OAuth2, or issues with the credentials or the email server settings.

Action steps

To resolve the error, follow these steps:

• Re-Authenticate: Try reconnecting to your email account. This can often resolve issues caused by a token that has expired or a configuration that needs to be reestablished:
  • Go to the Data Integration connection settings for your email and click 'Edit'.
  • Choose the appropriate authentication method (e.g., OAuth2 for Gmail or Outlook).
  • Follow the steps to sign in and authorize Data Integration access.
• Verify Credentials: Make sure that your credentials (email, password, and any server settings like IMAP server details) are up to date and correctly entered.
• Use Test Connection: After updating credentials or re-authenticating, use the Test Connection feature to ensure you configure everything correctly.
• Check Administrator Settings: If you are using a corporate or organizational email, check with your administrator to ensure no new policies or configurations are blocking access.

External references

• For more detailed instructions, refer to the Data Integration Email Connector documentation to ensure you are following the correct setup procedures.
• If using Gmail or Outlook with OAuth2, verify that third-party app permissions are correctly configured following the guidelines provided for OAuth2 connections.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.