RVR-APS-001

Issue summary

The error code RVR-APS-001 indicates an authentication failure with the "appstore_app "'s data connector. This error occurs when the two-factor authentication (2FA) settings or trusted phone numbers for the Apple ID are missing or misconfigured for the specific account.

Action steps

To resolve this issue, follow these steps:

1. Verify Apple 2FA setup: Confirm that the 2FA is correctly set up on your Apple account and your phone number is trusted.
   • Navigate to your Apple ID settings and check the security section.
   • Click Edit on the security section and verify your phone number is listed under "Trusted Phone Numbers".
   • Ensure to enter the 2FA code without spaces. Your phone number should remain in the trusted list for the connection to work.
2. Reconnect account: If you have recently changed your account configuration, reconnect your account in Data Integration to refresh the settings.
3. Test connection: Use the Test Connection feature within Data Integration to verify your Apple ID and Password are authenticated successfully.

External references

For setting up and verifying trusted phone numbers, refer to the Apple ID Two-factor Authentication topic.

note

If the issue persists or you need further assistance, open a support case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.