RVR-MAIL-208

Issue summary

• The error code RVR-MAIL-208 indicates an EXCEL_TO_CSV_ERROR encountered while using the Mail connector in Data Integration. This error relates to a failure in converting an Excel file to CSV format. An initial diagnosis would suggest issues with the input Excel file potentially malformed, unsupported features, or unreadable due to incompatible formats or corruption.

Action steps

To resolve the error, follow these steps:

• Verify Excel File Format: Ensure that the Excel file ( .xlsx) is not corrupted and is accessible. Open it using a standard spreadsheet tool to make sure it can be read without issues.
• Check Compatibility: Make sure the Excel file doesn’t contain complex data structures like macros or embedded tables that Data Integration may not support during conversion.
• Simplify Excel Content: If possible, simplify your Excel file by ensuring it contains only basic data types and structures.
• Review and Repair: Use spreadsheet software to save the Excel file again, potentially using different versions or formats to verify if that resolves any inherent issues.
• Excel to CSV Manual Conversion: Before loading the file into Data Integration, try converting the file to CSV format manually using Excel or another spreadsheet tool to verify if the conversion works outside Data Integration.

External references

• Refer to the official Data Integration Documentation for further details on supported file types and troubleshooting guidance with data connectors like Mail.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.