RVR-MAIL-208

Issue summary

• The error code RVR-MAIL-208 indicates an EXCEL_TO_CSV_ERROR encountered while using the Mail connector in Data Integration. This error relates to a failure in converting an Excel file to CSV format. The issue may be caused by formatting issues, invalid input data, connector limitations, or a malformed, incompatible, or corrupted Excel file.

Action steps

To resolve the error, follow these steps:

1. Verify Excel File Format: Ensure that the Excel file (.xlsx) is not corrupted and is accessible. Open it using a standard spreadsheet tool to make sure it can be read without issues. Check for any special characters, formulas, or conditional formatting that might not be compatible with CSV format.
2. Check Compatibility: Make sure the Excel file does not contain complex data structures like macros or embedded tables that Data Integration may not support during conversion.
3. Simplify Excel Content: If possible, simplify your Excel file by ensuring it contains only basic data types and structures.
4. Update Dependencies: Make sure that you are using the latest version of the Excel file supporting libraries that Data Integration uses.
5. Check Data Integration Settings: Verify that the email data source and relevant Data Flow configurations are correctly set up according to Data Integration documentation.
6. Review and Repair: Use spreadsheet software to save the Excel file again, potentially using different versions or formats, to verify if that resolves any inherent issues.
7. Test with Different Data: If possible, test with a smaller data set from the Excel file to isolate whether the error is data-specific or widespread.
8. Excel to CSV Manual Conversion: Before loading the file into Data Integration, try converting the file to CSV format manually using Excel or another spreadsheet tool to verify if the conversion works outside Data Integration.
9. Review Error Logs: Look for detailed error logs in the Data Integration platform for more context on the conversion issue.

External references

• Refer to the official Data Integration Documentation for further details on supported file types and troubleshooting guidance with data connectors like Mail.
• For further troubleshooting related to email connectors or file conversions in Data Integration, refer to Data Integration official documentation.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.