RVR-MAIL-301

Issue summary

• The error code RVR-MAIL-301 relates to a Data Integration Email User Error encountered in a data connection using the mail connector. Typically, such errors arise due to issues with connectivity, authentication, or configuration settings related to the email service in use (e.g., Gmail, Outlook).

Action steps

To resolve the error, follow these steps:

• Verify Connection Settings:
  • Ensure that the email account credentials entered are correct and that the connection settings such as server details are accurately configured.
  • For example, confirm to use the correct IMAP settings.
• OAuth2 Connection:
  • If using OAuth2 for Gmail or Outlook, ensure to use proper OAuth2 credentials. Check if there are company policies or settings that may block third-party applications, and address these with your Google Workspace administrator.
• Credentials Check:
  • Re-enter email credentials, ensuring no errors in email address, username, or password.
• Test Connection:
  • Use Data Integration Test Connection function to validate the email setup. This can help identify any issues with the current configuration.
• Reconnect:
  • Sometimes, a simple reconnection can resolve temporary issues. Disconnect and reconnect the email account in Data Integration.

External references

• For issues related explicitly to Google authorization, refer to Google's guidance on permission issues.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.