RVR-KOC-100

Issue summary

• The error message "Failed to connect to Kochava" with the error code RVR-KOC-100 indicates an issue with establishing a connection to the Kochava data source through Data Integration. This error typically arises when the connection details provided, such as the API key, are incorrect or when there is an issue on Kochava's end or network issues preventing the connection.

Action steps

To resolve the error, follow these steps:

• Verify API Key: Double-check that the API key you are using for the connection is correct. Ensure that the key is properly formatted and active.
• Test Connection: Use the Test Connection feature in Data Integration to check if the connection setup is working with the current details. This feature aims to validate the connection parameters before use.
• Check Network and Firewalls: Ensure there are no network issues or firewalls blocking access to Kochava’s API. Sometimes security settings could prevent successful connections.
• Retry Connection: After verifying all details and ensuring there are no network blocks, attempt to reconnect.
• Review Kochava Status: Check if there are any reported outages or problems on Kochava’s API which might affect connectivity.

External references

• For more information on setting up and troubleshooting Kochava connections in Data Integration, refer to the Kochava Connection Documentation.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.