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RVR-SRVNW-001

Issue summary

  • The error code RVR-SRVNW-001 indicates an issue with the Servicenow API while using the Servicenow data connector in Data Integration. This error likely means there was a problem communicating with the Servicenow API, which could be due to a variety of issues such as authentication, network, or incorrect endpoint configurations. It is important to verify that the Servicenow connection settings, including the username, password, and URL domain, are correctly configured and have the necessary permissions to access the required tables.

Action steps

To resolve the error, follow these steps:

  • Verify Connection Details:

    • Ensure that the Servicenow connection configuration in Data Integration includes the correct username, password, and URL domain. Format the URL: https://yourdomain.service-now.com.

  • Permissions Check:

    • Confirm that the user account in use for the connection has the appropriate permissions to access and query the Servicenow tables. If you are pulling data from specific tables, make sure these are accessible with your given credentials.

  • Test the Connection:

    • Go to the Data Integration platform, navigate to the connections and test the Servicenow connection. Ensure that the connection is operational without errors.

  • Network and Firewall Settings:

    • Check that there are no firewall settings blocking the API requests from Data Integration to Servicenow. Ensure allowlisting of IP addresses if necessary.

  • API Limits and Availability:

    • Verify that the API endpoint you are accessing is available and not experiencing downtime. Check for any Servicenow API rate limits that might exceed.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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