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Setting agent personality and tone

Updated 

Settings in the Agent Designer's Profile section control an agent's voice and tone as well as its response and reasoning style. These settings are configured alongside the agent's goal, model, and other profile fields when building an agent.

Personality settings

Personality settings control the agent's temperature, which includes how random and varied its responses are and how it reasons to achieve its tasks.

  • Creativity - This setting controls how well an agent can generate new and imaginative responses. Low level creativity results in straightforward, repetitive responses. High level creativity results in unique and diverse responses that include metaphors and examples. Higher creativity = higher randomness.

  • Engagement - This setting controls the interactive and conversational quality of the agent's responses. Low engagement delivers short, straightforward responses with little depth or follow-up questions. High engagement results in detailed, helpful, and enthusiastic replies that invite the user to respond.

  • Decisiveness - This setting controls the agent's ability to respond with answers quickly. Low decisiveness delivers responses that offer multiple options and may show hesitation and caution. High decisiveness gives clear and concise responses with minimal hesitation, potentially missing nuanced views in subjective discussions.

  • Clarity - This setting controls how straightforward and easy-to-understand the agent's responses are. It controls focus and precision. Low clarity delivers vague responses that lack detail and may be confusing. High clarity delivers short, relevant, and factual answers.

  • Confidence - This setting controls how certain the agent's responses sound. Low confidence delivers neutral and exploratory statements that invite user input and collaboration. High confidence delivers strong, definitive statements.

Voice and tone

Voice and tone determine the overall style of the agent's responses. Select one of the following options:

  • Professional - The agent's responses are courteous, concise, respectful, objective, helpful, and solution-oriented.

  • Friendly - The agent's responses are casual, warm, engaging, jargon-free, and enthusiastic. They may include exclamation points and simple language ("lets you" instead of "enables").

  • Instructional - The agent's responses are detailed, helpful, logical, direct, supportive, and objective. If steps do not resolve the issue, the responses may include steps and alternative solutions.

  • Playful - The agent's responses are lighthearted, enthusiastic, engaging, very casual, encouraging, and fun. They may include emojis and exclamation marks and make you laugh or smile.

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