Viewing and managing your agents

Boomi’s Agent Control Tower offers a graphical and side-drawer list interface for viewing the agents listed with your accounts. You can switch between the graphical and tabular view by clicking Show as a graph or a list option on the right side of the screen.

To view and manage your agents you must be connected to a provider. For more information, refer to Connecting to providers.

You can filter out the agents based on Provider, Account, Tags, and Trust level. The agents are split into different colors to distinguish providers and models. The larger the bubble, the more it has been invoked. Click the menu option to see all the agents in a list view.

Hovering over an agent displays its status and trust level. Hovering over an agent in the side drawer highlights the agent in the menu and vice versa, making it easy to track. You can select an agent to view additional information. Clicking View Details in the overview section allows you to examine the agent's specifications in more depth.

Agents

Viewing agents at scale

The graphical bubble view works best for smaller environments. To keep the Agent Registry responsive as the number of agents grows, the Agent Control Tower adjusts how agents are displayed based on how many you have:

100 or fewer agents: Agents appear in the standard bubble view. Each bubble represents an agent, and larger bubbles indicate more invocations.
More than 100 agents: Agents are clustered by provider. Each provider cluster shows a paginated list of its agents, so you can browse and manage large numbers of agents without the page slowing down.

To view individual agents within a provider cluster, zoom in on the cluster. The individual agent bubbles appear, and you can select any bubble to open the agent's details.

The model view uses the same clustering, pagination, and zoom behaviour, so you can manage both agents and models at scale.

Viewing models

Switch to the model view to see the models that back your agents. Models are grouped into bubbles so you can visually distinguish and organise them by source. For OpenAI and Anthropic, models are additionally grouped by text similarity, making related models easy to identify at a glance.

Sorting and table behaviour

You can sort the Status and Trust Level columns in ascending, descending, or default order. Sorting behaves consistently in the list view and in the graphical view.

Update tag and trust levels

You can create and update tags and trust levels of your agents. Tags and trust levels help in quickly summarising and classifying the provider accounts.

You can update the trust level as Endorsed, Unendorsed, or Deprecated, which are specific to the Agent Control Tower.

Creating tags

You can add tags to label your agents based on their use. Using tags helps identify the use of the agent,for example, "test agents". Tags can be set/created/removed as bulk actions. Tags created are available for use across all provider accounts irrespective of provider.

To add a tag to an agent, navigate to the agent listing :

Select the Agent you want to add tags for.
Click View Details.
In the Overview screen, click Add Tag.
In the Manage tags window, type in the tag you require. If your tag is not available, you can create a new one.
Click Create tag. You can add multiple tags at a time.
Click Save to save your new tags.

Adding trust levels

Adding a trust level helps you determine the agent's reliability. You can set the trust level to Endorsed, Unendorsed, or Deprecated.

Select the agent you want to update the trust level.
Click View Details.
Under the Overview screen, click the pen icon to edit the trust level.
Select the Trust level and click Save.

Trust Level

Managing agents

You can update an agent's trust level and tags.

Managing Amazon Bedrock agents

To view the agents associated with your Bedrock account, click the Agents tab. The agents appear in a tabular form. Boomi Agent Control Tower considers each version and alias as a separate agent.

To view all the agents in a tabular form, click the List option under Show as. The table depicts the Agent name, model, tools, tags, trust level, last updated, status, and action.

You can pause(disable) an agent from the Agent Control Tower. To disable an agent, from the agents screen click Action > Disable for the particular agent.

The current status of an agent is pulled from the AWS account. The different types of statuses include:

PREPARED: The agent is prepared and ready to be invoked.
NOT PREPARED: The agent has been created but has not yet been prepared.

Managing Boomi Agent Garden agents

You can view the agents associated with your Boomi Agent Garden provider account through the main Agents screen or by clicking on the agents link within your provider account. By default, the agents appear in a graphical form. To view all the agents in a tabular form, click the List option under Show as.

By clicking on an individual agent, you can view an Agent's name,description,version, status, account, trust level, tags, tools,instructions, knowledge base and guardrails.

The status is pulled from the Boomi Agent Garden account and depicts the agent's current status. The different types of statuses include:

DRAFT
ACTIVE
INACTIVE

The Agent Details view includes a Knowledge Base and a Glossaries tab. It lists the Knowledge Bases and Meta Hub Glossaries attached to the agent in a responsive grid. Long descriptions are truncated; hover over a description to see the full text in a tooltip.

The Tasks section of a Boomi Agent Details view shows what each task uses to run:

Instructions: The ordered steps the task follows.
Tools: The tools the task can call to do its work.
Glossaries: The Meta Hub glossaries the task references.
Knowledge Bases: The Knowledge Bases the task draws on.

From a task, you can jump directly to the full Knowledge Base or Glossaries tab with a single click.

note

The Logs tab is only available for deployed conversational agents with an Active or Disabled status. They are not available for draft agents, including Garden Draft agents and Garden Structured agents.

Session logs for deployed agents are associated with a combined deployment ID and runtime ID. Use the Runtime filter to scope logs to a specific deployment. Clicking a session log entry opens the session details for that cloud runtime. For full details, refer to Tracing sessions of Boomi Agent Garden agents.

The Invocation List page now displays agent name, version, and runtime alongside each session log entry, so you can identify which agent and deployment generated an invocation without leaving the list view.

You can update an agents trust level and tags from the Agent Control tower.

How does a Boomi Agent Garden agent appear in Agent Control Tower across its lifecycle?

An agent starts in Agent Designer and Agent Garden, where you build, test, package, and deploy it. Agent Control Tower connects to Agent Garden as a provider. The same agent appears in the Agent Control Tower agent listing, where you govern, tag, and monitor it.

Agent Control Tower represents an Agent Garden agent as two kinds of entities:

Draft Agent: The source configuration you build and edit in Agent Designer. It appears in the listing as soon as it exists in Agent Garden, before any deployment. An undeployed Draft Agent shows a status of DRAFT.
Deployed agent: A running instance of a packaged version that you deploy to a specific environment and runtime cloud. Each deployment appears as its own entity with a status of ACTIVE or INACTIVE.

Agent Control Tower lists the draft agent and its deployed agents as separate entities. Editing the draft agent does not change a deployed agent. You need to package and deploy a new version, so the listing shows the draft version and the live instances side by side.

Because each environment runs one package version at a time, deploying the same agent to more than one environment (for example, USA East and UK) creates a separate version for each. The listing therefore shows one Draft Agent entity plus one deployed entity for every environment where you deploy the agent. Deploying a new package version to an environment replaces the version running there and adds no new entity, whereas deploying to a new environment adds a new deployed version. Use the Provider, Account, Tags, and Trust level filters, and the Runtime filter on session logs, to scope the listing to a specific deployment.

The following table maps each lifecycle stage to how the agent appears in the Agent Control Tower listing:

Lifecycle stage (Agent Garden)	Status	How it appears in the listing	Logs available
Built in Agent Designer, not yet deployed	DRAFT	One Draft Agent entity	No
Packaged, not yet deployed	DRAFT	One Draft Agent entity (packaging alone adds no entry)	No
Deployed to one environment	ACTIVE	Draft Agent entity plus one deployed entity	Yes
Deployed to multiple environments or regions	ACTIVE (per version)	Draft Agent entity plus one version per environment	Yes (per runtime)
Deployment disabled	INACTIVE	Deployed entity stays in the listing with an inactive status	Yes

If a deployed version is deleted, its draft version and packaged version remain but the deployed version no longer appears.

Managing Salesforce agents

The Sync Status of your newly added account takes a minute to move from In Queue to Syncing and Success. Once synced, you can view your agents on the Agents tab within the provider account or through the Agents screen.

You can examine an agent closely by selecting it or selecting View Details under Actions. This provides you with an overview of a particular agent and its associated tasks. You can edit the tags and trust levels from the overview screen to help categorize and classify the agent.

You can pause(disable) or play(enable) an agent from the Agent Control Tower. To disable an active agent, from the agents screen click Action > Disable for the particular agent. Similarly for a paused agent you can click Action > Enable.

You can view the topics associated with the agent through the task tab. Salesforce agents have two types of topics:

Standard: Consists of prebuilt topics created by Salesforce that you can add to your agent. The details of a standard task are currently unavailable on the Agent Control Tower. For more information on the Salesforce task, click the present Salesforce link.
Custom: You can view the following details of a customized task:
- Description: Explains when the particular topic is used based on the intent of the action.
- Scope: Instructions on how the topic must perform.
- Created date: Topic creation date.
- Last updated: Date of the last update.
- isLocal: If the agent topic is locally present

Managing Microsoft Copilot agents

Navigate to your agents from the Agents tab. From the overview screen, you can edit the tags and trust levels to help categorize and classify the agents.

You can examine an agent closely by selecting it or clicking on View Details under Actions. This opens the agent’s detail view, which includes:

Overview tab: Displays high-level information about the agent and its associated tools.
Tools tab: Provides details of each tool, including status, creation and update dates, and tool type. Tools are categorized under 20 different categories based on business use cases (for example, “Topic”). A JSON Viewer is available to inspect the tool’s underlying configuration.
Instructions tab: Shows the instructions that the agent is following.

Managing Snowflake agents

Navigate to your agents from the Agents tab. From the overview screen, you can edit the tags and trust levels to help categorize and classify the agents.

You can examine an agent closely by selecting it or clicking on View Details under Actions. This opens the agent’s detail view, which includes:

Overview tab: Displays high-level information about the agent and its associated tools.
Tools tab: Provides details of each tool, including status and type. A JSON Viewer is available to inspect the tool’s underlying configuration.
Instructions tab: Shows the instructions that the agent is following.