Submitting allow list request for MFT file sharing

You can submit an allow list request for customers, vendors, or clients by connecting to the following MFT-hosted internal FTPS/SFTPS hosts:

Location	Host
US	usnc-sftps.thruinc.net
UK	uks-sftp.thruinc.net
EU	eu-sftps.thruinc.net
AUS	aue-sftp.thruinc.net
US Sandbox	us-ftpsbx.thruinc.net

There are two ways for a MFT Customer to submit a Allow list Request:

• Send an email to "helpcenter@thruinc.com".
• Create a support ticket on our support page.

If your customer, vendor, or client contacts us with a allow list request, we will ask them to contact you. We only process allow list requests for MFT customers. Before you submit, verify that the IPs are valid.

Verify your list of IPs is valid

Before submitting IP addresses to MFT validate the IP address. Contact your network administrator if you have issues determining whether your IPs are valid. Provide MFT the correct information to ensure that your vendor, customer, or client can connect to your MFT environment successfully without any issues on the first attempt. Public IP addresses are assigned by the "Internet Corporation" for Assigned Names and Numbers, and are routable over the Internet. Private IP addresses are not routable over the Internet but are intended to be used within a facility.

note

• Make sure to submit a valid routable public IP address.
• Submit only a static public IP address.
• Ensure the request is for an FTPS/SFTP inbound connection to MFT not HTTPS.
• If you provide a subnet, it must be below /29, which is 8 IPs. Anything higher, like /28, requires evidence that documents your company owns the subnet.

Email your allow list request to 'helpcenter@thruinc.com'

1. Include "allow list Request" in the subject of the email.
2. List the IPs you want to allow list in the body of the email.
3. Include the subnet to submit a subnet(if applicable).
4. Specify the MFT URL of the site you use to log in.
5. Indicate the region: US, UK, EU, or AU.
6. Include your contact information, including the company name.
7. A support ticket will be created by MFT Customer Success, and you will receive a notification confirming that your request is being processed.
8. Wait for the allow listing request to be completed on the next US business day or earlier.
9. MFT Customer Success will email you via the ticket to notify you that the request has been completed and to ask you to test.
10. Have your vendor, customer, or client test their connection.
11. Notify MFT Customer Success that testing was completed. If you encounter connection issues, reply and ask for assistance.

Create a Support ticket

1. Navigate to the Support.
2. In the field What can we help you with?,, select I need Technical Support
3. In the field Please provide a brief subject for the case., enter Allow list Request.
4. In the field Please enter the details of your request. Include MFT site URL if applicable, provide the relevant details.
5. Reference the detailed steps in the email submission method to complete the request information.