Submitting allow list request for MFT file sharing

You can submit an allowlist request for customers, vendors, or clients by connecting to the following MFT-hosted internal FTPS or SFTPS hosts:

Location	Host
US	usnc-sftps.thruinc.net
UK	uks-sftp.thruinc.net
EU	eu-sftps.thruinc.net
AUS	aue-sftp.thruinc.net
US Sandbox	us-ftpsbx.thruinc.net

MFT customer can submit allowlist request using the following methods:

• Sending an email to "helpcenter@thruinc.com".
• Creating a support ticket on our support page.

If your customer, vendor, or client contacts us with an allowlist request, we will ask them to contact you. We only process allowlist requests for MFT customers. Before you submit, verify that the IPs are valid.

Validating your list of IPs

Before submitting IP addresses to MFT, validate the IP address. Contact your network administrator if you have issues determining whether your IPs are valid. Provide MFT with the correct information to ensure your vendor, customer, or client can connect to your MFT environment on the first attempt without any issues. Public IP addresses are assigned by the "Internet Corporation" for Assigned Names and Numbers, and are routable over the Internet. Private IP addresses are not routable over the Internet but are intended for use within a facility.

note

• Make sure to submit a valid routable public IP address.
• Submit only a static public IP address.
• Ensure the request is for an FTPS/SFTP inbound connection to MFT, not an HTTPS connection.
• If you provide a subnet, it must be below /29, which is 8 IPs. Anything higher, like /28, requires evidence that documents your company owns the subnet.

Sending allowlist request to 'helpcenter@thruinc.com'

1. Include "allowlist Request" in the subject of the email.
2. List the IPs you want to allowlist in the body of the email.
3. Include the subnet to submit a subnet(if applicable).
4. Specify the MFT URL of the site you use to log in.
5. Indicate the region: US, UK, EU, or AU.
6. Include your contact information, including the company name.
7. MFT Customer Success creates a support ticket, and you will receive a notification confirming that your request is being processed.
8. Wait for the allowlisting request to be completed on the next US business day or earlier.
9. MFT Customer Success will email you via the ticket to notify you that the request has been completed and to ask you to test.
10. Have your vendor, customer, or client test their connection.
11. Notify the MFT Customer Success that testing has been completed. If you encounter connection issues, reply and ask for assistance.

Creating a support ticket

1. Navigate to the Support.
2. In the What can we help you with?, field , select I need Technical Support.
3. In the Please provide a brief subject for the case field, enter Allowlist Request.
4. In the Please enter the details of your request. Include MFT site URL if applicable field, provide the relevant details.
5. Reference the detailed steps in the email submission method to complete the request information.