Skip to main content
Feedback

Submitting an allow list request for MFT file sharing

You can submit an allow list request when one of your customers, vendors, or clients is trying to connect to one of the following MFT hosted internal FTPS/SFTP hosts:

LocationHost
USusnc-sftps.thruinc.net
UKuks-sftp.thruinc.net
EUeu-sftps.thruinc.net
AUSaue-sftp.thruinc.net
US Sandboxus-ftpsbx.thruinc.net

We have 2 ways for a MFT customer to submit an allow list request. Send an email - helpcenter@thruinc.com or create a support ticket on our support page. If your customer, vendor, or client reaches out to us with an allow list request, we will ask them to contact you. We only process allow list requests for MFT customers. Before you submit, verify the IPs are valid.

Verify your IPs

Check the IP address. If you have issues determining your IPs are valid, contact your network administrator. Provide MFT the correct information so your vendor, customer, or client can connect successfully without any issues the first time. Public IP addresses are assigned by the Internet Corporation for Assigned Names and Numbers, and are routable over the Internet. Private IP addresses are not routable over the Internet; they are intended to be used within a facility.

note
  • Make sure you are submitting a valid routable public IP address.
  • Only submit static public IP address.
  • Make sure the request is for an FTPS/SFTP inbound connection to MFT and not HTTPS
  • If you provide a subnet it must be below /29 which is 8 IPs. Anything higher like /28 requires evidence that documents your company owns the subnet.

Email your allow list request to 'helpcenter@thruinc.com'

  1. Note in the subject of your email the words “Allow list Request”
  2. List the IPs you wish us to allow list in the body of the email address.
  3. Include the subnet if you wish to submit a subnet.
  4. Note the MFT URL of the site you log into.
  5. Note the region location: US, UK, EU or AU
  6. Please include your contact information and this includes the name of your company.
  7. Wait for a confirmation after you have sent your email, a ticket will be created by MFT Customer Success and you will be notified that we are working on your request.
  8. Please wait for the allow listing request to be completed on the next US business day or earlier.
  9. MFT Customer Success will email you via the ticket to notify you the request has been completed and to ask you to test.
  10. Have your vendor, customer, or client test their connection.
  11. Notify MFT Customer Success testing was successfully completed. If you encounter connection issues, please reply and ask for assistance.

Create a support ticket

  1. Navigate to the Managed File Transfer (MFT) support page.
  2. In the field What can we help you with?, select I need Technical Support.
  3. In the field Please provide a brief subject for the case. Type “Allow list Request”.
  4. In the field Please enter the details of your request. Include MFT site URL if applicable..
  5. Refer to the steps outlined in the first method above to complete the required details.
On this Page