Alerts

The Alerts dashboard serves as a central hub for managing both current and historical alerts. This robust tool enables you to effectively monitor, filter, and update alert statuses throughout your system with ease.

The Alerts dashboard has the following key features:

• View and manage all alerts from a single interface
• Filter alerts based on various criteria
• Update alert statuses (Clear or Acknowledge)
• Access detailed information for each alert

Using Alerts dashboard

The dashboard provides several filters to help you narrow down the alerts displayed:

• Alert Type
• Endpoint Code
• Flow Code
• Organization Code
• Date Range (From and To)
• Alert State

To use the filters:

1. Select your desired filter criteria.
2. Click Apply.

The Alerts page will update to display only the alerts matching your selected filters.

The Alert results are displayed with the following column headers:

Name	Description
Flow	Name of the flow
Alert Tpye	Type of alert. Refer to the list of Alert Types for more details
Created	Date the alert was created.
Severity	Critical (Files Not Delivered) or Warning (Files Are Delivered)
Alert ID	Unique identification number of the alert.
Organization	Name of the organization related to the alert.
State	Alert State: Active, Cleared, or Acknowledged
Details	Enables you to view additional alert information, including links to Organization, Endpoint Name, and Flow Name.
Actions	Enables you to clear or acknowledge the alert.

Managing alerts

You can view the details of a specific alert and update the status of an alert.

Viewing alert details

To get more information about a specific alert:

1. Locate the alert in the Activity Page.
2. Click the link in the Details column.
   A dialog appears with comprehensive alert information.
3. Use the provided links to navigate to related Organization, Endpoint Name, or Flow Name page for further investigation or resolution.

Updating alert status

To update the status of an alert:

1. Find the alert you want to update in the Activity Page.
2. Click the Actions menu.
3. Choose to either Clear or Acknowledge the alert.

By clearing or acknowledging alerts, you can effectively manage your system's alert status and track which issues have been addressed or are in progress.

Remember to regularly check and manage your alerts to ensure smooth operation of your systems and timely resolution of any issues that arise.

Alert Type - Examples

Here are the examples of Alert Type

Alert Type	Examples
Transfer Error	File no longer exists at source endpoint. Failed to download the file from the cloud. Received HTTP Response Code 404 Not Found. Unable to check for file existence during upload.
Connection Error	SFTP Logon Error (No such host is known.) Source Worker Connection Error. Target Worker Connection Error. LAN Connection Error.
Transfer Limit Exceeded	Flow endpoint file transfer rate exceeded. Limit: 1 over 1 hour(s). Actual transfer count: 7
Inactivity	No files transferred at the flow endpoint for the defined time period.
Quarantined	Quarantined | AmsiScanBuffer, VIRUS DETECTED, HRESULT 00000000
Path Error	Flow Endpoint Source Path does not exist: "/"