Alerts

Alerts dashboard overview

The Alerts Dashboard serves as a central hub for managing both current and historical alerts. This robust tool enables you to effectively monitor, filter, and update alert statuses throughout your system with ease.

Key features

• View and manage all alerts from a single interface
• Filter alerts based on various criteria
• Update alert statuses (Clear or Acknowledge)
• Access detailed information for each alert

Using the Alerts Dashboard

Alert activity page filters

The dashboard provides several filters to help you narrow down the alerts displayed:

• Alert Type
• Endpoint Code
• Flow Code
• Organization Code
• Date Range (From and To)
• Alert State

To use the filters:

1. Select your desired filter criteria
2. Click "Apply"
3. The Alerts Activity Page will update to show only the alerts matching your selected filters

Alert Activity Page - Column Headers

The Alert Activity results are displayed in a table with the following columns:

Column Header	Description
FLOW	Name of the flow
ALERT TYPE	Type of alert (see list of Alert Types for more details)
CREATED	Date the alert was created
SEVERITY	Critical (Files Not Delivered) or Warning (Files Are Delivered)
ALERT ID	Unique identification number of the alert
ORGANIZATION	Name of the organization related to the alert
STATE	Alert State: Active, Cleared, or Acknowledged
DETAILS	Click to view a popup with additional alert information, including links to Organization, Endpoint Name, and Flow Name
ACTIONS	Click the dots to clear or acknowledge the alert

Managing alerts

Viewing alert details

To get more information about a specific alert:

1. Locate the alert in the Activity Page
2. Click the link in the DETAILS column
3. A popup will appear with comprehensive alert information
4. Use the provided links to navigate to related Organization, Endpoint Name, or Flow Name pages for further investigation or resolution

Updating alert status

To update the status of an alert:

1. Find the alert you want to update in the Activity Page
2. Click the dots in the ACTIONS column
3. Choose to either Clear or Acknowledge the alert

By clearing or acknowledging alerts, you can effectively manage your system's alert status and track which issues have been addressed or are in progress.

Remember to regularly check and manage your alerts to ensure smooth operation of your systems and timely resolution of any issues that arise.

Alert Type Examples :

Transfer Error - Example File no longer exists at source endpoint, Failed to download file from the cloud, Received HTTP Response Code 404 Not Found, Unable to check for file existence during upload.

Connection Error - Example SFTP Logon Error. (No such host is known.), Source Worker Connection Error, Target Worker Connection Error, LAN Connection Error.

Transfer Limit Exceeded - Example Flow endpoint file transfer rate exceeded. Limit: 1 over 1 hour(s). Actual transfer count: 7

Inactivity - Example No files transferred at flow endpoint for the defined time period.

Quarantined - Example Quarantined | AmsiScanBuffer, VIRUS DETECTED, HRESULT 00000000

Path Error - Example Flow Endpoint Source Path does not exist: "/"