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ServiceNow operation

The ServiceNow operation defines how to interact with your ServiceNow data.

The operation represents a specific action (Create, Delete, Get, etc.) to be performed against a specific ServiceNow record type or object (Project, Account, Resource, etc.). Make a separate Operation component for each action/object combination required for your integration.

The ServiceNow operation supports the following actions:

  • Inbound

    • Get
    • Query

  • Outbound

    • Create

    • Delete

    • Update

The operation browses your object definitions in real time to get any fields you have defined. It is recommended that you use the Import Wizard to limit the number of tables that are returned. The connector returns a maximum of 500 tables. If you do not add a filter, every response up to the 500 table limit is returned. Wildcards are not enabled in filters.

Some actions have limitations or requirements:

  • Get/Delete — ID is a required parameter.

  • Create — You cannot add fields to the profile.

  • Query — The only available logical operator is AND.

  • Update — sysid is a required parameter.

Options tab

Click Import Operation, then use the Import wizard to select the object with which you want to integrate. The following table describes the default field definitions:

Object - An object defines what you want to integrate.

Tracking Direction - Select the document tracking direction for the operation, either Input Documents or Output Documents. This setting enables you to choose which document appears in Process Reporting. Start steps always track output documents regardless of your selection.

note

If the tracking direction is read-only, the feature to change the direction is either unavailable or the developer set the configuration to read-only. The default value you see shows you which document appears in Process Reporting.

Return Application Error Responses - This setting controls whether an application error prevents an operation from completing:

  • If you clear the setting, the process stops and reports the error on the Process Reporting page.
  • If you select the setting, processing continues and passes the error response to the next component processed as the connection output.

Caching tab

See the topic Connector operation’s Caching tab for more information.

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