Zendesk Chat predefined reports

Updated 14 May 2026

The Zendesk Chat data source in Data Integration includes predefined reports. Each report includes a short description of the data, a list of customizable fields (if applicable), and the schema mapping. Due to the standardized nature of these reports, there are locked fields that are accessible only through the custom reporting feature.

Agent timeline

Field	Data Type	Dimension/Metric
agent_id	Integer	Dimension
start_time	String	Dimension
duration	Float	Metric
engagement_count	Integer	Metric
status	String	Dimension

Agents

Field	Data Type	Dimension/Metric
id	Integer	Dimension
first_name	String	Dimension
display_name	String	Dimension
email	String	Dimension
enabled	Boolean	Dimension
enabled_departments	String	Dimension
create_date	String	Dimension
departments	String	Dimension
last_login	String	Dimension
last_name	String	Dimension
login_count	Integer	Metric
role_id	Integer	Dimension
roles	Record	Dimension

Chats

Field	Data Type	Dimension/Metric
id	String	Dimension
proactive	Boolean	Dimension
dropped	Boolean	Dimension
comment	String	Dimension
rating	String	Dimension
deleted	Boolean	Dimension
department_id	Integer	Dimension
department_name	String	Dimension
referrer_search_engine	String	Dimension
duration	Integer	Metric
end_timestamp	String	Dimension
engagements	Record	Dimension
history	Record	Dimension
agent_ids	String	Dimension
referrer_search_terms	String	Dimension
missed	Boolean	Dimension
abandon_time	Float	Metric
count	Record	Dimension
agent_names	String	Dimension
message	String	Dimension
response_time	Record	Dimension
session	Record	Dimension
skills_fulfilled	Boolean	Dimension
started_by	String	Dimension
tags	String	Dimension
timestamp	String	Dimension
triggered	Boolean	Dimension
triggered_response	Boolean	Dimension
type	String	Dimension
unread	Boolean	Dimension
update_timestamp	String	Dimension
visitor	Record	Dimension
webpath	Record	Dimension
zendesk_ticket_id	Integer	Dimension

Chats list

Field	Data Type	Dimension/Metric
id	String	Dimension
rating	String	Dimension
count	Record	Dimension
referrer_search_terms	String	Dimension
response_time	Record	Dimension
department_name	String	Dimension
duration	Integer	Metric
end_timestamp	String	Dimension
history	Record	Dimension
agent_names	String	Dimension
message	String	Dimension
missed	Boolean	Dimension
agent_ids	String	Dimension
zendesk_ticket_id	Integer	Dimension
comment	String	Dimension
department_id	Integer	Dimension
session	Record	Dimension
started_by	String	Dimension
tags	String	Dimension
timestamp	String	Dimension
triggered	Boolean	Dimension
triggered_response	String	Dimension
type	String	Dimension
unread	Boolean	Dimension
visitor	Record	Dimension
webpath	Record	Dimension
referrer_search_engine	String	Dimension

Department events

Field	Data Type	Dimension/Metric
id	String	Dimension
account_id	Integer	Dimension
department_id	Integer	Dimension
field_name	String	Dimension
timestamp	String	Dimension
value	Record	Dimension

Departments

Field	Data Type	Dimension/Metric
id	Integer	Dimension
description	String	Dimension
enabled	Boolean	Dimension
members	String	Dimension
name	String	Dimension
settings	Record	Dimension

Shortcuts

Field	Data Type	Dimension/Metric
id	String	Dimension
departments	String	Dimension
message	String	Dimension
name	String	Dimension
options	String	Dimension
scope	String	Dimension
tags	String	Dimension