Intercom predefined reports
The Intercom data source in Data Integration includes predefined reports. Each report provides a short description of the data, a list of customizable fields (if any), and the schema mapping.
These reports follow a standardized format, so specific fields are locked, and you can only access them through the Custom reports feature.
Segments
The Segments report type lets you view the segments in your workspace.
| Field | Data Type | Dimension/Metric |
|---|---|---|
id  | String | Dimension |
| count | Integer | Metric |
| created_at | Integer | Metric |
| name | String | Dimension |
| person_type | String | Dimension |
| type | String | Dimension |
| updated_at | Integer | Metric |
Conversations
The List Conversations report shows the list of conversations you have with users on your system. It enables Admins to send messages and reply to conversations.
| Field | Data Type | Dimension/Metric |
|---|---|---|
| created_at | Integer | Dimension |
| updated_at | Integer | Dimension |
| id | String | Dimension |
| admin_assignee_id | Integer | Dimension |
| conversation_rating | String | Dimension |
| custom_attributes | Record | Dimension |
| first_contact_reply | Record | Dimension |
| conversation_parts | Record | Dimension |
| open | Boolean | Dimension |
| priority | String | Dimension |
| read | Boolean | Dimension |
| sla_applied | String | Dimension |
| snoozed_until | String | Dimension |
| source | Record | Dimension |
| state | String | Dimension |
| statistics | Record | Dimension |
| tags | Record | Dimension |
| team_assignee_id | String | Dimension |
| teammates | Record | Dimension |
| title | String | Dimension |
| topics | Record | Dimension |
| type | String | Dimension |
| contacts | Record | Dimension |
| waiting_since | Integer | Metric |
Admins
The Admins report shows the list of coworkers in your workspace.
| Field | Data Type | Dimension/Metric |
|---|---|---|
| away_mode_enabled | Boolean | Dimension |
| away_mode_reassign | Boolean | Dimension |
| String | Dimension | |
| has_inbox_seat | Boolean | Dimension |
| id | String | Dimension |
| name | String | Dimension |
| type | String | Dimension |
Articles
This report type can create, retrieve, update, and remove articles.
| Field | Data Type | Dimension/Metric |
|---|---|---|
| author_id | Integer | Dimension |
| body | String | Dimension |
| created_at | Integer | Metric |
| description | String | Dimension |
| id | String | Dimension |
| parent_id | Integer | Dimension |
| parent_type | String | Dimension |
| state | String | Dimension |
| title | String | Dimension |
| type | String | Dimension |
| updated_at | Integer | Metric |
| url | String | Dimension |
| workspace_id | String | Dimension |
Companies
Use this report type to create and update companies, and list and access them individually.
| Field | Data Type | Dimension/Metric |
|---|---|---|
| id | String | Dimension |
| app_id | String | Dimension |
| created_at | Integer | Metric |
| custom_attributes | Record | Dimension |
| company_id | String | Dimension |
| last_request_at | Integer | Metric |
| monthly_spend | Integer | Metric |
| name | String | Dimension |
| plan | Record | Dimension |
| segments | Record | Dimension |
| session_count | Integer | Metric |
| tags | Record | Dimension |
| type | String | Dimension |
| updated_at | Integer | Metric |
| user_count | Integer | Metric |
Contacts
You can fetch, search, create, update, and delete your contacts (users or leads).
| Field | Data Type | Dimension/Metric |
|---|---|---|
| id | String | Dimension |
| android_app_name | String | Dimension |
| android_device | String | Dimension |
| android_last_seen_at | String | Dimension |
| android_os_version | String | Dimension |
| android_sdk_version | String | Dimension |
| avatar | String | Dimension |
| browser | String | Dimension |
| browser_language | String | Dimension |
| browser_version | String | Dimension |
| companies | Record | Dimension |
| created_at | Integer | Metric |
| custom_attributes | Record | Dimension |
| String | Dimension | |
| external_id | String | Dimension |
| has_hard_bounced | Boolean | Dimension |
| android_app_version | String | Dimension |
| ios_app_name | String | Dimension |
| ios_app_version | String | Dimension |
| ios_device | String | Dimension |
| ios_last_seen_at | String | Dimension |
| ios_os_version | String | Dimension |
| ios_sdk_version | String | Dimension |
| language_override | String | Dimension |
| last_contacted_at | String | Dimension |
| last_email_clicked_at | String | Dimension |
| last_email_opened_at | String | Dimension |
| last_replied_at | String | Dimension |
| last_seen_at | Integer | Metric |
| location | Record | Dimension |
| marked_email_as_spam | Boolean | Dimension |
| name | String | Dimension |
| notes | Record | Dimension |
| opted_out_subscription_types | Record | Dimension |
| os | String | Dimension |
| owner_id | String | Dimension |
| phone | String | Dimension |
| referrer | String | Dimension |
| role | String | Dimension |
| signed_up_at | Integer | Metric |
| social_profiles | Record | Dimension |
| tags | Record | Dimension |
| type | String | Dimension |
| unsubscribed_from_emails | Boolean | Dimension |
| updated_at | Integer | Metric |
| utm_campaign | String | Dimension |
| utm_content | String | Dimension |
| utm_medium | String | Dimension |
| utm_source | String | Dimension |
| utm_term | String | Dimension |
| workspace_id | String | Dimension |
