Genesys predefined reports
The Genesys datasource in Data Integration comes with the predefined reports. Each report includes a short description of the data, a list of customizable fields (if any), and the schema mapping.
Since these reports follow a standardized format, a few fields are locked, and you can only access them through the Custom reports feature.
Source-Level selections
Genesys does not have any source-level selections to filter each report in the Data Flow.
Conversations
The Conversations report pulls all active conversations for the logged-in user. You can customize the incremental load type associated with this report.
| Field | Data Type | Dimension/Metric |
|---|---|---|
conversationId  | String | Dimension |
conversationEnd | String | Dimension |
conversationStart | String | Dimension |
divisionIds | String | Dimension |
mediaStatsMinConversationMos | Float | Metric |
mediaStatsMinConversationRFactor | Float | Metric |
originatingDirection | String | Dimension |
Conversations participants
The Conversations Participants report retrieves the wrap-up for the conversation participants. You can customize the incremental load type associated with this report.
| Field | Data Type | Dimension/Metric |
|---|---|---|
participantId | String | Dimension |
conversationId | String | Dimension |
participantName | String | Dimension |
purpose | String | Dimension |
userId | String | Dimension |
Conversations sessions
The Conversations Sessions report returns a list of sessions for the participants. You can customize the incremental load type associated with this report.
| Field | Data Type | Dimension/Metric |
|---|---|---|
sessionId | String | Dimension |
activeSkillIds | String | Dimension |
ani | String | Dimension |
callbackNumbers | String | Dimension |
callbackScheduledTime | String | Dimension |
callbackUserName | String | Dimension |
conversationId | String | Dimension |
direction | String | Dimension |
dnis | String | Dimension |
edgeId | String | Dimension |
flowInType | String | Dimension |
flowOutType | String | Dimension |
mediaType | String | Dimension |
participantId | String | Dimension |
peerId | String | Dimension |
protocolCallId | String | Dimension |
provider | String | Dimension |
recording | Boolean | Dimension |
remote | String | Dimension |
remoteNameDisplayable | String | Dimension |
requestedRoutings | String | Dimension |
routingRing | Integer | Metric |
scriptId | String | Dimension |
selectedAgentId | String | Dimension |
sessionDnis | String | Dimension |
agentBullseyeRing | Integer | Metric |
skipEnabled | Boolean | Dimension |
timeoutSeconds | Integer | Metric |
usedRouting | String | Dimension |
Conversations sessions segments
The Conversations Sessions Segments report returns a list of sessions and their segments for the participants. You can customize the incremental load type associated with this report.
| Field | Data Type | Dimension/Metric |
|---|---|---|
segmentEnd | String | Dimension |
sessionId | String | Dimension |
segmentType | String | Dimension |
segmentStart | String | Dimension |
conference | Boolean | Dimension |
participantId | String | Dimension |
q850ResponseCodes | Integer | Metric |
queueId | String | Dimension |
requestedLanguageId | String | Dimension |
requestedRoutingSkillIds | String | Dimension |
requestedRoutingUserIds | String | Dimension |
groupId | String | Dimension |
errorCode | String | Dimension |
disconnectType | String | Dimension |
conversationId | String | Dimension |
sipResponseCodes | Integer | Metric |
wrapUpCode | String | Dimension |
wrapUpNote | String | Dimension |
Routing skills
The Routing Skills report retrieves the list of routing skills.
| Field | Data Type | Dimension/Metric |
|---|---|---|
id | String | Dimension |
dateModified | String | Dimension |
name | String | Dimension |
selfUri | String | Dimension |
state | String | Dimension |
version | String | Dimension |
Routing division views
The Routing Division Views report returns a listing of simplified queue objects, filterable by name, queue ID(s), or division ID(s).
| Field | Data Type | Dimension/Metric |
|---|---|---|
id | String | Dimension |
division | Record | Dimension |
name | String | Dimension |
selfUri | String | Dimension |
Business units
The Business Units report retrieves a list of the Business Units for the account.
| Field | Data Type | Dimension/Metric |
|---|---|---|
id | String | Dimension |
authorized | Boolean | Dimension |
division | Record | Dimension |
name | String | Dimension |
selfUri | String | Dimension |
Business units division views
The Business Units Division Views report retrieves a list of the business units for the account and groups them by divisions.
| Field | Data Type | Dimension/Metric |
|---|---|---|
id | String | Dimension |
division | Record | Dimension |
name | String | Dimension |
selfUri | String | Dimension |
Authorization roles
The Authorization Roles report retrieves a list of all roles defined for the organization.
| Field | Data Type | Dimension/Metric |
|---|---|---|
id | String | Dimension |
base | Boolean | Dimension |
default | Boolean | Dimension |
defaultRoleId | String | Dimension |
description | String | Dimension |
name | String | Dimension |
permissions_ | String | Dimension |
selfUri | String | Dimension |
userCount | Integer | Metric |
