Genesys predefined reports
The Genesys datasource in Data Integration comes with the predefined reports. Each report includes a short description of the data, a list of customizable fields (if any), and the schema mapping.
Since these reports follow a standardized format, a few fields are locked, and you can only access them through the Custom reports feature.
Source-Level selections
Genesys does not have any source-level selections to filter each report in the river.
Conversations
The Conversations report pulls all active conversations for the logged-in user. You can customize the incremental load type associated with this report.
| Field | Data Type | Dimension/Metric |
|---|---|---|
conversationId  | String | Dimension |
| conversationEnd | String | Dimension |
| conversationStart | String | Dimension |
| divisionIds | String | Dimension |
| mediaStatsMinConversationMos | Float | Metric |
| mediaStatsMinConversationRFactor | Float | Metric |
| originatingDirection | String | Dimension |
Conversations participants
The Conversations Participants report retrieves the wrap-up for the conversation participants. You can customize the incremental load type associated with this report.
| Field | Data Type | Dimension/Metric |
|---|---|---|
| participantId | String | Dimension |
| conversationId | String | Dimension |
| participantName | String | Dimension |
| purpose | String | Dimension |
| userId | String | Dimension |
Conversations sessions
The Conversations Sessions report returns a list of sessions for the participants. You can customize the incremental load type associated with this report.
| Field | Data Type | Dimension/Metric |
|---|---|---|
| sessionId | String | Dimension |
| activeSkillIds | String | Dimension |
| ani | String | Dimension |
| callbackNumbers | String | Dimension |
| callbackScheduledTime | String | Dimension |
| callbackUserName | String | Dimension |
| conversationId | String | Dimension |
| direction | String | Dimension |
| dnis | String | Dimension |
| edgeId | String | Dimension |
| flowInType | String | Dimension |
| flowOutType | String | Dimension |
| mediaType | String | Dimension |
| participantId | String | Dimension |
| peerId | String | Dimension |
| protocolCallId | String | Dimension |
| provider | String | Dimension |
| recording | Boolean | Dimension |
| remote | String | Dimension |
| remoteNameDisplayable | String | Dimension |
| requestedRoutings | String | Dimension |
| routingRing | Integer | Metric |
| scriptId | String | Dimension |
| selectedAgentId | String | Dimension |
| sessionDnis | String | Dimension |
| agentBullseyeRing | Integer | Metric |
| skipEnabled | Boolean | Dimension |
| timeoutSeconds | Integer | Metric |
| usedRouting | String | Dimension |
Conversations sessions segments
The Conversations Sessions Segments report returns a list of sessions and their segments for the participants. You can customize the incremental load type associated with this report.
| Field | Data Type | Dimension/Metric |
|---|---|---|
| segmentEnd | String | Dimension |
| sessionId | String | Dimension |
| segmentType | String | Dimension |
| segmentStart | String | Dimension |
| conference | Boolean | Dimension |
| participantId | String | Dimension |
| q850ResponseCodes | Integer | Metric |
| queueId | String | Dimension |
| requestedLanguageId | String | Dimension |
| requestedRoutingSkillIds | String | Dimension |
| requestedRoutingUserIds | String | Dimension |
| groupId | String | Dimension |
| errorCode | String | Dimension |
| disconnectType | String | Dimension |
| conversationId | String | Dimension |
| sipResponseCodes | Integer | Metric |
| wrapUpCode | String | Dimension |
| wrapUpNote | String | Dimension |
Routing skills
The Routing Skills report retrieves the list of routing skills.
| Field | Data Type | Dimension/Metric |
|---|---|---|
| id | String | Dimension |
| dateModified | String | Dimension |
| name | String | Dimension |
| selfUri | String | Dimension |
| state | String | Dimension |
| version | String | Dimension |
Routing division views
The Routing Division Views report returns a listing of simplified queue objects, filterable by name, queue ID(s), or division ID(s).
| Field | Data Type | Dimension/Metric |
|---|---|---|
| id | String | Dimension |
| division | Record | Dimension |
| name | String | Dimension |
| selfUri | String | Dimension |
Business units
The Business Units report retrieves a list of the Business Units for the account.
| Field | Data Type | Dimension/Metric |
|---|---|---|
| id | String | Dimension |
| authorized | Boolean | Dimension |
| division | Record | Dimension |
| name | String | Dimension |
| selfUri | String | Dimension |
Business units division views
The Business Units Division Views report retrieves a list of the business units for the account and groups them by divisions.
| Field | Data Type | Dimension/Metric |
|---|---|---|
| id | String | Dimension |
| division | Record | Dimension |
| name | String | Dimension |
| selfUri | String | Dimension |
Authorization roles
The Authorization Roles report retrieves a list of all roles defined for the organization.
| Field | Data Type | Dimension/Metric |
|---|---|---|
| id | String | Dimension |
| base | Boolean | Dimension |
| default | Boolean | Dimension |
| defaultRoleId | String | Dimension |
| description | String | Dimension |
| name | String | Dimension |
| permissions_ | String | Dimension |
| selfUri | String | Dimension |
| userCount | Integer | Metric |
