Troubleshooting App store

You can troubleshoot vendor-related issues in App Store Connect by locating and understanding the vendor parameter. The vendor parameter represents a payment account in Apple’s system and requires specific actions, such as downloading reports via the App Store Connect API.

Admin permissions are necessary to access this information.

Understanding the vendor parameter

The Vendor Parameter is a unique identifier for a payment account in Apple's system. It is a key element used to manage reporting and financial tasks in App Store Connect.

Obtaining your vendor number

You can access your vendor number through App Store Connect.

Procedure

Option 1: access via payments and financial reports

1. Log in to App Store Connect.
2. From the homepage, click Payments and Financial Reports.
3. Locate your Vendor Number under your Legal Entity Name in the top-left corner.

Option 2: check permissions for sales and trends reports

To verify if you have reporting permissions in Sales and Trends:

1. From the homepage, click Sales and Trends.
2. Navigate to Sales and Trends Reports from the menu.
3. Review the list of reports:
   • Each report will display the vendor name and vendor number.
   • If a report is unavailable for a specific vendor, it indicates that the vendor does not have permission for that report.

note

• Ensure you have Admin permissions on the account to access Vendor Numbers and related reports.
• If permissions are missing, contact your Account Administrator to request access.
• Vendor Numbers are needed to integrate with the App Store Connect API and download financial or sales data.