Using Data Integration Ask AI

The Data Integration Ask AI is an intelligent assistant embedded within the Data Integration platform, designed to deliver instant, accurate responses to technical questions.

Ask AI provides quick and relevant answers by leveraging Data Integration's extensive knowledge base, product documentation, API references, and user community insights to streamline data integration tasks and improve workflow efficiency.

Using Ask AI

Access Ask AI from the Data Integration console. The Ask AI icon is in the bottom left-hand corner of the Data Integration console.
To use Ask AI, open the assistant and type in your question. You can use it to troubleshoot an issue, seek setup instructions, or for step-by-step guidance.
Ask AI provides instant and relevant answers tailored to your needs. This streamlined process reduces the time spent searching through documentation, helping you get back to work quickly.

Continuous improvement through user feedback

To keep Ask AI accurate and effective, user feedback is vital. After each interaction, you can rate the response using Good or Bad options. This feedback helps us refine the assistant to align with your technical support needs.

Data sources and privacy assurance

The Data Integration Ask AI draws from publicly available resources to ensure accuracy and data security:

Official Data Integration documentation: Comprehensive guides on platform features and functionalities provide in-depth explanations and instructions.
API documentation: Detailed references for the Data Integration API endpoints, features, usage, and technical inquiries support and integration.
The Data Integration community forum: Knowledge and best practices shared by Data Integration user community, enhancing responses with real-world insights and solutions.

By using only public resources, Ask AI operates without processing or storing sensitive or proprietary data, minimizing data exposure risks. This structure aligns with Data Integration's commitment to robust data privacy and security practices ensures your information is private and secure.

Responsible use of Ask AI

The Ask AI assistant, powered by Kapa.ai, a third-party tool providing you fast and accurate responses based on Data Integration's publicly available documentation.

To ensure the security and privacy of all users, follow these guidelines when using Ask AI:

General product questions only: Ask AI answers general questions about product use and features. Avoid sharing personal, confidential, or sensitive data when interacting with Ask AI.
Privacy and data policy: Kapa.ai privacy policy processes any data you input according to Kapa.ai privacy policy. Data Integration does not take responsibility for any personal or sensitive information shared during Ask AI interactions. To learn more about the data handling and security practices, refer to the Kapa.ai Privacy Policy.
User discretion in using answers: Ask AI generates based on Data Integration documentation and offers guidance on using Data Integration products. Use these answers at your own discretion.

Data Integration ensures data security and privacy across its platform; as demonstrated by its SOC 2, GDPR, HIPAA and ISO 27001 Certifications. These certifications reflect Data Integration’s dedication to upholding a secure, compliant environment across all Data Integration modules, including the Ask AI feature.

note

These security and compliance certifications (SOC 2, GDPR, HIPAA, and ISO 27001) apply exclusively to Data Integration and do not extend to Kapa.ai, the third-party provider powering the Ask AI assistant.

Key aspects of Data Integration certifications

Enhanced data security

The Data Integration certifications require stringent security protocols to safeguard against unauthorized access and data breaches, building user confidence by ensuring that interactions within Ask AI remain secure under Data Integration’s governance.

Data privacy and compliance

Ask AI strictly operates using publicly available resources, Data Integration’s official documentation, API guides, and community forum content, without processing any sensitive or proprietary data. This approach minimizes data exposure risks and aligns with industry standards like GDPR and HIPAA.

Trust and transparency

Data Integration's adherence to SOC 2, GDPR, HIPAA, and ISO 27001 standards, assuring secure data management within Data Integration’s infrastructure, fostering trust in Data Integration’s commitment to robust security practices.

Reliability and availability

These certifications reflect Data Integration's commitment to operational excellence ensures that Ask AI remains consistently available and dependable. Data Integration's certified standards enhance user experience by providing a secure and reliable platform environment.

By applying SOC 2, GDPR, HIPAA, and ISO 27001 certified practices within the Data Integration platform, together with Ask AI, uses only public data sources, Data Integration delivers a secure, privacy-conscious, and compliant experience.

Vendor assessments and third-party security

Kapa.ai, the engine behind the Ask AI assistant, evaluates through Data Integration’s vendor assessment process. This review included an analysis of Kapa.ai’s external attack surface to address potential risks, like software supply chain attacks. By conducting this assessment, the Data Integration reduces the successful attacks on its platform, mitigating broader security and privacy risks associated with third-party vendors.

Incident response preparedness

Data Integration maintains a comprehensive incident response plan to quickly identify, contain, and resolve any unexpected issues. This readiness ensures that Data Integration can protect its systems and preserve platform reliability and resilience.

Reminder: You should input general product-related questions to maintain data privacy. Do not enter personal or sensitive data, as the Ask AI feature handles general inquiries only.