RVR-YTP-553

Issue summary

The error code RVR-YTP-553 with the description Invalid response indicates that the Yotpo API returned an unexpected or unrecognized response to Data Integration. This error typically occurs due to incorrect API credentials, network problems blocking access to Yotpo's endpoints, or a mismatch between the expected and actual response format.

Action steps

To resolve this issue, follow these steps:

1. Verify Credentials: Ensure that the API Key and Secret Key in your Yotpo connection setup are correctly entered and have not expired. You can find your API credentials in your Yotpo account settings.
2. Check Network and Access: Confirm there are no network issues or firewalls blocking access to Yotpo's API endpoints, and that your server or network settings allow outbound requests to Yotpo.
3. Test Connection: Within Data Integration, use the Test Connection feature in the Yotpo connection setup to verify that the connection is working as expected.
4. Review Response Format: If the problem involves unexpected response content, review recent API changes from Yotpo or update any transformation logic that processes the API response in your Data Integration configuration.

External references

• Data Integration Yotpo Connection
• Yotpo API Reference

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.