RVR-YTP-503

Issue summary

The error code RVR-YTP-503 with the description Server is unreachable indicates that Data Integration could not establish a connection to the Yotpo server. This error typically results from network-level issues, such as incorrect IP address allowlisting, server downtime on Yotpo's end, or firewall and proxy configurations that block communication between Data Integration and Yotpo.

Action steps

To resolve this issue, follow these steps:

1. Check Yotpo Server Status: Verify whether Yotpo's services are operational. The error may be caused by server downtime on Yotpo's end.
2. Ensure IP Address Allowlisting: Confirm that the IP addresses used by Data Integration are properly allowlisted on your network to prevent access errors.
3. Review Network Configuration: Check your network setup to verify that no firewalls or proxy servers are blocking Data Integration from accessing Yotpo's API services, including any DNS routing or VPN configurations.
4. Test Connection: Use the connection testing feature in Data Integration to verify whether the connection can be established after making network updates.
5. Retry After Downtime: If Yotpo's servers are confirmed to be down, wait for them to return to operation before attempting to reconnect.

External references

• For more information, you can refer to connecting to data sources.
• Make sure to check Yotpo's official status page for any ongoing issues with their services.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.