RVR-YTP-401

Issue summary

The error code RVR-YTP-401 with the description Unauthorized indicates an authentication issue with the Yotpo data connector in Data Integration. This error typically occurs when the credentials used to access the Yotpo API are incorrect, expired, or insufficiently authorized, preventing the connector from establishing an authorized connection.

Action steps

To resolve this issue, follow these steps:

1. Verify API Credentials: Double-check the API key and secret used for the Yotpo connection in Data Integration to ensure they are correct and have not changed.
2. Refresh Access Token: If using OAuth2 for authentication, confirm that the access token is valid and has not expired. If it has expired, refresh it using the appropriate OAuth2 process.
3. Check Account Permissions: Ensure that the account used to authenticate has the necessary permissions to access the required Yotpo data.
4. Contact Yotpo Support: If the above steps do not resolve the issue, reach out to Yotpo support to verify that there are no account-related issues preventing access.

External references

• For relevant information, refer to Data Integration Data Source to Target Overview.
• For specific Yotpo API, refer to Yotpo's API reference.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.