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RVR-VM-100

  1. Issue Summary

    • Error Code: RVR-VM-100 indicates an issue with connecting to Verta Media on Data Integration platform. This error typically occurs when there is a failure in establishing a connection due to configuration errors or connectivity issues with Verta Media as the data source.

  2. Action Steps:

    • Ensure that the API credentials and connection parameters for Verta Media are correctly entered in the Data Integration platform. Double-check the API key, secret, and any other required connection parameters.
    • Verify network connectivity between the Data Integration platform and Verta Media. Ensure any required IP addresses are allowlisted in Verta Media's system settings.
    • Test the connection within Data Integration by navigating to the connection settings for Verta Media and clicking Test Connection. This will help confirm whether the error is related to incorrect credentials or network settings.
    • Consult Verta Media's official documentation to ensure compatibility with Data Integration integration methods and if any special settings are required on their end for successful connection.
    • If the problem persists after checking the above, try setting up the connection from scratch to rule out any configuration issues.

  3. External References:

    • For additional information on establishing connections to data sources, refer to the Data Integration documentation: Data Integration Connections Guide.
    • Consultation with the Verta Media documentation might offer specific insights or requirements regarding API connections and necessary configuration steps.

If the issue persists or you need further assistance, please open a ticket with Data Integration support.