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RVR-TTD-413

Issue summary

  • The error encountered is "Max retries reached Error Code: RVR-TTD-413" for the data connector the_trade_desk. This error typically indicates that the retry attempts made by the Data Integration platform to connect to The Trade Desk API failed without a successful connection. This can often be due to network issues, API rate limits, or authentication problems.

Action steps

To resolve the error, follow these steps:

  • Check Network Connection: Ensure that there are no network issues on your end. A stable internet connection is necessary for the Data Integration platform to access external APIs like The Trade Desk.

  • API Rate Limits: Review The Trade Desk API documentation or your account settings to verify if you have exceeded the API rate limits. Rate limits define the number of API requests you can make during a specific time period. If you exceed the limits, wait for them to reset.

  • Authentication Verification: Double-check your authentication credentials in Data Integration for The Trade Desk connector. Ensure your API keys, tokens, or credentials are correct and have not expired.

  • Examine Logs: Check the logs within the Data Integration platform to gather more specific information regarding the failed connection attempts. This might give insights into whether it was due to authentication failures or temporary timeouts.

  • Connection Test: Use the Test Connection feature in the Data Integration console to validate that the connection to The Trade Desk API can establish successfully.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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