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RVR-SVG-101

Issue summary

  • Error Code: RVR-SVG-101
  • Data Connector: SurveyGizmo
  • Error Description: "Please check you credentials."
  • Initial Diagnosis: This error typically indicates an issue with the credentials used in the connection setup. This could be due to incorrect API keys or login details.

Action steps

To resolve the error, follow these steps:

  • Verify Credentials: Double-check the credentials entered in Data Integration for your SurveyGizmo connection. Ensure that the API key, username, and any other required authentication details are correct.
  • Test the Connection: Use the Test Connection feature in Data Integration to verify if the connection can establish successfully.
  • Reauthenticating: Sometimes, refreshing the credentials or re-entering them can solve unexpected authentication issues.
  • Review Changes: Verify if there have been any recent changes to the SurveyGizmo account or its API restrictions that might affect connectivity.

3 External References:

  • For more guidance on setting up and troubleshooting connections in Data Integration, you can refer to Data Integration official documentation.
  • If you need specific instructions related to API credentials for SurveyGizmo, consulting SurveyGizmo's own API documentation might help clarify any specific requirements.
note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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