RVR-SFTPStor-104

Issue summary

• The error message Connection Error to SFTP: {host}. General Connection Problem. Error Code: RVR-SFTPStor-104 indicates a failure to establish a connection to an SFTP server using Data Integration storage data connector. This is often related to network or authentication issues.
• The error you specify as a general connection problem, which suggests potential issues in IP address allowlisting, network configuration, or incorrect credentials.

Action steps

To resolve the error, follow these steps:

• Allowlist IP addresses: Ensure that Data Integration you have allowlisted the IP addresses in the network settings of the SFTP server. This is crucial for establishing a successful connection.
• Review Credentials: Verify that the host, port, username, and authentication method (password or key file) are correctly configured in Data Integration. Any discrepancies here can lead to connection problems.
• Test Connection: Use the Test Connection feature in Data Integration after verifying the connection details to ensure that the connection can be successfully established.
• Check Network Settings: Ensure there are no firewall or network restrictions that could be blocking the connection. This might involve checking with a network administrator to verify if any security settings might impede the connection.
• Check SFTP Server Logs: It can be useful to review logs on the SFTP server for any incoming connection requests or errors, which can provide additional context for the connection failure.

External references

• For more details on SFTP connection settings in Data Integration, refer to the Data Integration Documentation on SFTP Connections.
• If the problem continues, you might need to consult with your network administrator or refer to general SFTP server configurations.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.