RVR-SFTPStor-103

Issue summary

• The error code RVR-SFTPStor-103 indicates a problem with the private key file while trying to establish an SFTP connection using Data Integration platform. This error commonly occurs when the private key is incorrectly configured, missing, or not accessible. It is essential that the private key file is correctly formatted and placed in the appropriate directory with the right permissions.

Action steps

To resolve the error, follow these steps:

• Verify Private Key File: Ensure that the private key file is in the correct format. It should be a .pem file typically generated through key-pair generation tools.
• Check File Permissions: Ensure that the private key file has the correct permissions. Generally, the permissions should be 600 on Unix systems, which can configure using the command chmod 600 path/to/your/private/key.
• Key File Path: Make sure the path to the private key file is correctly referenced in the connection configuration within Data Integration.
• Test Connection: After making any changes, use the Test Connection feature in Data Integration to check if the connection to the SFTP server is successful.
• Regenerate Key Pair: If issues persist, consider regenerating the key pair via your SFTP server's interface and update the connection settings in Data Integration with the new key.
• Allowlist IP addresses: Ensure that Data Integration you have allowlisted the IP addresses on your SFTP server to allow connections.

External references

• For more details on configuring SFTP connections, refer to the Data Integration documentation: SFTP Connection Setup.
• For more details general SSH key management, refer to SSH Key Management.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.