RVR-SFTPStor-102
Issue summary
- You are encountering an "RVR-SFTPStor-102" error while trying to establish a connection to an SFTP server using Data Integration. This error indicates a problem with SSH keys or the key file used for authentication. A possible cause is that the SSH private key or the key file is not correctly configured or uploaded, or the server's host key might not be recognized.
Action steps
To resolve the error, follow these steps:
- Verify that you have correctly uploaded the private key file (.pem) in the Data Integration connection setup. If using a key file, ensure it is not corrupted and is in the correct PEM format.
- Ensure that the public key corresponding to this private key added to the
authorized_keysfile on the SFTP server. - Double-check the permission settings on your key files. The private key should have restricted permissions (e.g.,
chmod 600) for security reasons. - Test your SSH key pair outside of Data Integration using an SSH client to ensure they are valid and can authenticate to the SFTP server.
- If you use key-based authentication, avoid entering a password unless the connection requires one, and ensure the connection settings contain the correct password.
- Allowlist the necessary Data Integration IP addresses on your server to allow connections.
- Use Data Integration Test Connection feature to verify the connection setup once the above steps you complete.
External references
- Data Integration SFTP Connection Documentation
- For more details on general guidance on SSH keys, refer to the OpenSSH manual.
note
If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.
