RVR-SFTPStor-100

Issue summary

• You are encountering a Connection Error to SFTP {host}. Bad Credentials or Permissions with the Error Code: RVR-SFTPStor-100 while attempting to connect through Data Integration platform. This error indicates that there are issues with the credentials provided or permission settings required for accessing the SFTP server.

Action steps

To resolve the error, follow these steps:

• Verify Credentials:

  • Double-check the username and password or the private key file in use for authentication. Ensure that the password is correct if using basic credentials, or use the correct and valid key file if opting for key-based authentication.

• IP address Allowlisting:

  • Ensure that Data Integration you have allowlisted the IP addresses on the SFTP server. Lack of IP address allowlisting can lead to connection errors. You can find more details on which IP addresses should add to the allowlist here.

• Check Permissions:

  • Confirm that the user attempting to log in has the necessary permissions on the SFTP server. This might involve access to specific directories or execution of certain commands during the session.

• Test Connection:

  • Use the Test Connection feature within Data Integration after verifying credentials and permissions to ensure everything is correctly set up.

External references

• Detailed instructions on setting up and troubleshooting SFTP connections with Data Integration, refer to SFTP Connection.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.