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RVR-SFTPConn-104

1. Issue Summary

The error Connection Error to SFTP: {host}. General Connection Problem. Error Code: RVR-SFTPConn-104 indicates a general connectivity issue when trying to establish a connection to an SFTP server from Data Integration. This typically involves network-level problems, incorrect credentials, or configuration issues in the Data Integration platform.

Initial Diagnosis:

  • The error might arise from not having the necessary IPs whitelisted on the server firewall, incorrect host or port settings, wrong authentication details, or a temporary network problem.

2. Action Steps

To resolve the connectivity issue with SFTP in Data Integration, follow these steps:

  1. Review Server Whitelisting:

    • Ensure that Data Integration IP addresses are whitelisted on your SFTP server. Data Integration maintains a list of IPs that need to be whitelisted based on the server location. Refer to the Data Integration IP Whitelisting Documentation for detailed information.

  2. Check Connection Settings:

    • Verify that the hostname and port number provided in the Data Integration connection settings match those required by the SFTP server.
    • Ensure correct username and password or key file is used for authentication.

  3. Test the SFTP Connection:

    • Use the "Test Connection" feature within Data Integration to verify the connection settings and make sure all configurations are correctly set.

  4. Network Issues:

    • Check network connectivity to the SFTP server from your location using tools like telnet or ping.
    • Consult with your network team to ensure there is no firewall or proxy blocking the connection.

  5. Check Server Logs:

    • If access is available, review the SFTP server logs for any rejected connection attempts to understand if there is a specific error or reason for the failure.

3. External References

If the issue persists or you need further assistance, please open a ticket with Data Integration support.

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