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RVR-SFTPConn-103

Issue summary

  • You are experiencing a connection error to an SFTP server within Data Integration, specifically the error code RVR-SFTPConn-103 associated with an issue in the private key file. This typically indicates that there may be an issue with the private key file in use for authentication or the manner in which it is you are uploading or associated with the SFTP connection in Data Integration.

Action steps

To resolve the error, follow these steps:

  • Verify the Private Key File:

    • Ensure the private key file is in the correct format (.pem).
    • Verify that the private key file has not been corrupted or altered.
    • Confirm the key file permissions are correctly set (e.g., chmod 600 <keyfile> in Unix-based systems).

  • Reconfigure the SFTP Connection:

    • Go to the Data Integration console and navigate to the SFTP connection setup.
    • Ensure that you have selected the correct Credentials Type, which should be "Key File".
    • Upload the private key file correctly in the SFTP connection settings.

  • Test the Connection:

    • Use the Test Connection function provided in the Data Integration console to verify if the connection can be successfully established.

  • Allowlist Data Integration IP addresses:

    • Ensure that Data Integration you have allowlisted the IP addresses on your SFTP server. This helps in avoiding any potential connectivity issues.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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