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RVR-SFTP-100

Issue summary

  • The error code RVR-SFTP-100 indicates a problem in downloading a file using the SFTP storage connector. This typically arises from issues related to SFTP connections, such as authentication failures, incorrect configurations, or connectivity issues.
  • Initial diagnosis points towards ensuring that all SFTP settings are correctly configured and that the Data Integration server has proper access permissions.

Action steps

To resolve the error, follow these steps:

  • Verify Connection Parameters:

    • Ensure that the SFTP server host, port, username, and authentication method (either password or key file) are correctly entered.
    • Confirm that your you have allowlisted the IP addresses if the SFTP server requires this.

  • Check Authentication Method:

    • If using a key file, verify that the private key file is correctly uploaded and corresponds with the public key on the SFTP server.
    • For password authentication, double-check that the password is correct.

  • Test the Connection:

    • Use the Test Connection feature to ensure that Data Integration can successfully establish a connection with the SFTP server. This step helps verify that the correct credentials and network permissions are in place.

  • Network Connectivity:

    • Make sure that there are no network issues such as firewall rules blocking the connection from Data Integration to the SFTP server.
    • Ensure any proxies or VPNs allow SFTP connectivity if applicable.

  • Review Logs for More Details:

    • Check Data Integration logs for any specific error messages that might provide additional clues about what went wrong during the download attempt.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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