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RVR-FTP-100

Issue summary

  • The error code RVR-FTP-100 relates to an issue with downloading a file via the storage connector (FTP) in Data Integration. This error typically indicates a problem with accessing or retrieving files from the FTP server.
  • Initial diagnosis points towards network, access permissions, or file availability issues on the FTP server.

Action steps

To resolve the error, follow these steps:

  • Verify FTP Server Configuration: Ensure the FTP server is correctly configured and accessible from the Data Integration platform. You may need to test the FTP connection separately to confirm connectivity.
  • Check Credentials: Verify that the credentials used to access the FTP server are correct and have permissions to download files from the specified directory.
  • Review File Paths: Confirm that the file paths specified in the Data Integration configuration are correct and that the files are present at the location.
  • Check Network and Firewall Settings: Ensure that any firewalls or network settings between Data Integration and the FTP server allow the necessary traffic.
  • Consult FTP Logs: Review FTP server logs for any error messages or access denials that could provide more context on the issue.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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