RVR-BSPTOR-114

Issue summary

• The error RVR-BSPTOR-114 indicates that the API is unable to handle the file encoding. This may be due to the file compressed. A common cause for this issue is using a file format or encoding that is not compatible with the expected format in the Data Integration platform. Compressed files should have the compression checkbox checked in the UI to ensure the API can process them correctly.

Action steps

To resolve the error, follow these steps:

• Check Compression: Verify if the file is compressed. If it is, ensure you check the corresponding checkbox in the Data Integration interface the file needs to decompress it.
• File Encoding: Make sure that the file is using a supported encoding (e.g., UTF-8). If the file contains invalid characters, it might face encoding issues during the process.
• Upload Verification: If the file is neither compressed nor has encoding issues, try re-uploading the file to ensure there are no upload-related problems.
• Test With Smaller File: If the issue persists, try processing a smaller subset of the data to isolate the problem and ensure it is not due to data size or specific data points.

External references

• If issues persist despite following these steps, it might be beneficial to consult the Data Integration Support Documentation.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.