RVR-SNP-606

Issue summary

• The error "REQUEST_FAILURE Error Code: RVR-SNP-606" occurs when using the Snapchat Ads data connector on Data Integration platform. This indicates a failure in processing the request, potentially due to connectivity or API call issues with Snapchat Ads.
• Initial diagnosis suggests checking the connection settings and the validity of credentials or API tokens used for authentication.

Action steps

To resolve the error, follow these steps:

• Verify Authentication:

  • Ensure that the API credentials used for the Snapchat Ads connector are correct and active.
  • Re-authenticate if necessary by retrieving a new API key or OAuth token from Snapchat and updating the credentials in your connection settings.

• Check API Limits and Quotas:

  • Check if Snapchat's API rate limits are throttling or blocking the request. Adjust the frequency of requests as needed.

• Inspect Network and Connectivity:

  • Check for network issues that might disrupt communication with Snapchat's API.
  • Make sure the firewall settings or VPN configurations are not blocking Snapchat's endpoints.

• Review Logs and Responses:

  • Inspect the logs in Data Integration to capture any detailed error messages or HTTP status codes from Snapchat's API that could indicate the specific cause of the failure.
  • Check if there are any specific fields or parameters in the request that might be causing issues.

External references

• Refer to Data Integration documentation for connecting and troubleshooting Snapchat Ads: Data Integration Snapchat Ads Connector Documentation
• Snapchat Ads API documentation for further API-specific issues and limits: Snapchat Marketing API (Please ensure you have proper access and credentials to refer to this documentation).

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.