RVR-SNP-601

Issue summary

• The error code RVR-SNP-601: INVALID_RESPONSE encountered with the Snapchat Ads data connector suggests that the response received from Snapchat's API might not structure as expected. This could be due to a variety of reasons such as API changes, connectivity issues, or incorrect query parameters.
• Common causes of this error with APIs include misconfigured endpoints, incorrect authorization, expired tokens, or unexpected changes in the API response structure.

Action steps

To resolve the error, follow these steps:

• Check API Credentials: Verify that the Snapchat API credentials used in Data Integration are correct and active. This includes checking the validity of tokens and ensuring they have not expired or revoked.
• Review API Documentation: Consult the latest Snapchat Marketing API documentation to ensure that the endpoints and parameters used in Data Integration are still valid and that there are no deprecated fields or parameters.
• Examine the Query Configuration: Check the configuration of the queries sent to the Snapchat API from Data Integration. Ensure they conform to the expected format and include all required parameters.
• Test Direct API Calls: Use a tool like Postman to test calls directly to the Snapchat API with the same parameters to determine if the issue resides within Data Integration or the API itself.
• Monitor for Changes: Look for any recent updates or changes in the Snapchat API that could affect data retrieval.

External references

• More information on Snapchat's API, refer to Snapchat Marketing API page.
• For further support on using Data Integration with Snapchat, visit the Data Integration Docs on Snapchat Marketing.

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.