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RVR-SNP-500

Issue summary

  • The error "SERVER_ERROR Error Code: RVR-SNP-500" encountered when using the Snapchat Ads data connector in Data Integration indicates a server-side problem. This specific error suggests there may be an issue with the Snapchat Ads API or with Data Integration connection to it. This error occurs because you have exceeded API rate limits, due to incorrect configurations, or due to unhandled exceptions on the server side.

Action steps

To resolve the error, follow these steps:

  • Check Snapchat Ads API Status: Verify whether Snapchat Ads is experiencing a known issue or outage by checking their status page or support channels.
  • Review API Quota Limits: Ensure that your API request does not exceed the frequency and limits on Snapchat Ads. As per API limitations, examination of usage and adherence to documented API rate limits can help identify if quotas are surpassing.
  • Connection Configuration: Re-examine your connection configurations to the Snapchat Ads API within Data Integration. This includes checking credentials, endpoint details, and any configuration parameters.
  • Error Log Examination: Check the Data Integration error logs for more specific information about what might have triggered the server error.
  • Retry the Run: You can resolve transient issues by retrying the operation after some time.

External references

note

If the issue persists or you need help, open a case with Data Integration Support. In the console sidebar, select Help > Contact Us and follow the instructions.

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